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Technical Support Specialist
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Job Description
- Req#: 93029447B7
Employer Industry: Technology Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work-from-home position, offering flexibility
- Comprehensive benefits package, including health, dental, and vision insurance
- Paid time off and retirement plan
- Laptop and communication tools provided for remote work
- On-call support for one weekend per month, accruing PTO
What to Expect (Job Responsibilities):
- Monitor website availability and respond to alerts by resolving issues or escalating them appropriately
- Provide support communications for customer issues and interface with team leadership for updates
- Perform quality assurance testing to ensure error-free products and applications
- Analyze digital program performance and prepare standardized analytical reports
- Support real-time and scheduled events, ensuring automated communications are error-free
What is Required (Qualifications):
- Proven ability to work independently and manage multiple tasks in a fast-paced environment
- Basic understanding of website technologies (HTML, CSS, JavaScript)
- Strong analytical, prioritizing, interpersonal, and problem-solving skills
- Clear criminal background and U.S. permanent residency are necessary
- Dependable with a history of working without direct supervision
How to Stand Out (Preferred Qualifications):
- Experience with Content Management Systems (CMS)
- Previous experience in PA state government or other government settings
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
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