Hologic
Bilingual French and English Technical Support Specialist - Remote
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Job Description
- Req#: 9860
Employer Industry: Medical Diagnostics
Why consider this job opportunity:
- Salary up to $83,700
- Bonus eligible compensation package
- Opportunities for career advancement and growth within the organization
- Collaborative work environment with a focus on employee passion and purpose
- Chance to contribute to global health improvements through diagnostic products
- Support available 24/7, with potential for on-call responsibilities
What to Expect (Job Responsibilities):
- Provide technical support for cytology and molecular products via phone and email to both internal and external customers
- Troubleshoot issues with diagnostic instruments, reagents, and software
- Document customer interactions in the CRM system and escalate issues as needed
- Authorize returns of customer products for investigation and determine replacements
- Serve as a liaison to other departments concerning specific product lines
What is Required (Qualifications):
- Bachelor’s degree in biology, Cytotechnology, Medical Laboratory Science, or related field
- Ability to understand scientific concepts related to DNA, RNA, and cytology
- Strong customer service skills with good communication and multitasking abilities
- Flexibility in schedule and comfort with phone communication
- Eagerness to start a career in the field and grow within the department
How to Stand Out (Preferred Qualifications):
- ASCP Cytotechnologist (CT), Medical Technologist (MT), or Clinical Laboratory Scientist (CLS) certification or equivalent
- Experience as a Cytology Prep Technician
- Familiarity with cytology, RT PCR, molecular, or virology
- Ability to troubleshoot Laboratory Information Systems interfaces and network computers
- Bilingual in French and English
#MedicalDiagnostics #TechnicalSupport #CareerGrowth #HealthcareInnovation #CustomerService
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Hologic is a global champion of women’s health, we integrate The Science of Sure into everything we do to help improve and save lives through early detection and proactive treatment.
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