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Technical Support Specialist - Remote
Job Description
- Req#: 300000411834310
Employer Industry: Diagnostic Medical Devices
Why consider this job opportunity:
- Salary up to $83,700, with bonus eligibility
- Opportunity for career advancement and growth within the organization
- Engage in meaningful work that contributes to global health solutions
- Supportive and collaborative work environment with a focus on employee passion and purpose
- Chance to develop technical skills in diagnostics and support a diverse range of customers
What to Expect (Job Responsibilities):
- Provide technical support via phone and email for cytology and molecular products, including troubleshooting instruments, reagents, and software
- Document customer interactions in the CRM system and escalate issues as necessary
- Authorize the return of customer products for investigation and determine product replacements
- Act as a liaison to other departments regarding product-specific issues
- Provide guidance and training to other Technical Support personnel
What is Required (Qualifications):
- Bachelor's degree in biology, Cytotechnology, Medical Laboratory Science, or a related field
- Strong communication and computer skills, with a customer service mentality
- Ability to troubleshoot laboratory information systems interfaces and network computers
- Flexibility in schedule and comfort in phone communication
- Eagerness to start a career in the diagnostics field and grow within the department
How to Stand Out (Preferred Qualifications):
- ASCP Cytotechnologist (CT), Medical Technologist (MT), or Clinical Laboratory Scientist (CLS) certification or equivalent
- Experience as a Cytology Prep Technician
- Familiarity with cytology, RT PCR, molecular, or virology
- Bilingual (French and English) is a plus
#DiagnosticDevices #TechnicalSupport #CareerGrowth #HealthcareInnovation #CustomerService
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