• Job Description

  Req#: 15140

  The team you'll be part of

  Nokia’s Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise. The pandemic has highlighted how important telecoms networks are to society.

  As a member of the NSP documentation team, in our Network Automation BG, you will develop customer documentation in an environment where innovation, trust, and autonomy are encouraged and valued. NSP provides network operators with a more efficient way to automate, optimize, and assure network services across multiple network layers, physical/virtual infrastructure, as well as equipment from multiple vendors.
  
  

  Qualifications

  Your skills and experience

  We are looking for individuals who have the following skills, please apply if you have:

  • a Bachelor’s Degree in English, technical writing, computer science, or related field; and a minimum 7 years experience in technical writing.
  • advanced knowledge and understanding of the technical communication profession, information development process, and writing principles and standards; excellent oral and written communication skills; and the ability to work under pressure.
  • willingness to easily adapt to changing priorities, projects, and processes with creative solutions in a dynamic environment.

  It would be nice if you also had:

  • experience working in an Agile development environment in the telecommunications field.
  • knowledge of topic-based authoring in an XML authoring tool.
  • knowledge of Markdown and machine-readable content formats.
  • experience in managing documentation source files in Git.
  • experience with Jira and Confluence.
  • Python and JavaScript knowledge.

  What we offer

  The NSP documentation team is fully integrated into the global NSP R&D organization. We work closely with R&D, QA, and PLM to create high quality product documentation for every product release.

  Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

  
  

  Responsibilities

  What you will learn and contribute to

  The NSP technical documentation team is seeking a highly motivated Technical Writer for our Bangalore campus.

  We are looking for an individual who can create accurate, thorough, topic-based information in a fast-paced environment to support a variety of information deliverables.

  The NSP team is always innovating, so adaptability and dynamic learning are key qualities for success. In addition to creating traditional User Guides, Developer Guides, and Installation Guides, the team develops in-context help and customer-facing instructional videos.

  You must be able to manage multiple projects simultaneously and work effectively on your own and as part of a team.

  On the NSP documentation team, you will be challenged to:

  • Plan, research, and write technical documentation
  • Write operator use-cases, best practices, and troubleshooting information
  • Work within Agile development processes to support one or more scrum teams in a global R&D environment
  • Research network management features in a variety of ways to gather technical data for documentation creation
  • Create interactive help content for use in web applications
  • Revise documents to incorporate updates, new features, structural changes, and editorial comments
  • Write and edit scripts for use in video creation
  • Produce information products that conform to company documentation and quality assurance standards

  
  

• About the company

  Nokia’s transition to a primary focus on telecommunications began in the 1990s. The first GSM call was made in 1991 using Nokia equipment. Rapid success in the mobile phone sector allowed Nokia to become by 1998, the best-selling mobile phone brand in the world. In 2003 Nokia introduced the first camera phone. In 2011, to address increasing competition from iOS and Android operating systems, Nokia entered into a strategic partnership with Microsoft. In 2014 Nokia sold its mobile and devices division to Microsoft. The creation of Nokia Networks, following the buy-out of joint-venture partner Siemens in 2013, laid the foundation for Nokia’s transformation into primarily a network hardware and software provider. The 2015 acquisition of Franco-American telecommunications equipment provider Alcatel-Lucent greatly broadened the scope of Nokia’s portfolio and customer base. Additional acquisitions have positioned Nokia to be an industry leader in the transition to 5G wireless technology by offering the only end-to-end 5G network portfolio available on a global basis. In 2016 the Nokia brand re-entered the mobile handset market through a licensing agreement with HMD Global, allowing them to offer phones under the Nokia brand.

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