• Job Description

  Req#: 5140909

  Utah Valley University is seeking a skilled and service-oriented Technician III to support a dynamic academic and administrative environment. In this role, you will diagnose and repair workstations, maintain more than 200 computers and related equipment, and perform essential hardware maintenance to ensure smooth daily operations. You will provide technical guidance to a diverse group of over 200 end users, helping them navigate hardware and software challenges with confidence.

  This position offers the opportunity to make a meaningful impact by improving technology experiences across campus. The ideal candidate brings strong analytical and troubleshooting abilities, a commitment to high-quality customer service, and an interest in researching and recommending effective technology solutions. If you thrive in a collaborative setting and enjoy solving complex technical issues, this role provides a rewarding environment to grow and contribute.

  • Installs, configures, and tests PC hardware, software, and peripheral devices and applications, operating systems, and network connections.
    
  • Maintains, diagnoses, repairs, and configures new user computers and peripheral devices. Performs regular hardware maintenance.
    
  • Evaluates new and existing products to make recommendations for improved performance and upgrades.
    
  • Coordinate warrantied repairs and maintain records of software installations.
    
  • Remains current on current computer technology and advancements in hardware and software.
    
  • Maintains inventory of records of PC hardware, maintenance schedules, and repair work.
    
  • Other job-related duties as assigned.
    

  Graduation from an accredited institution with an associate's degree in Information Systems or a related field and three years of experience directly related to the Summary of Duties or any combination of education and experience totaling five years, four of which must be directly related to the Summary of Duties.
  
  Licenses or Certifications
  Current A+, CNA, CNE, MCP, MCSE, CCNA or other industry recognized certification applicable to the essential functions required.
  Knowledge

  • Knowledge of various computer applications such as Microsoft Office, internet browsers, email systems, anti-virus Software, and other general applications.
    
  • Knowledge with iOS, Android, Windows, and any other operating systems on tablets and smart phones.
    
  • Knowledge of imaging software such as WDS or SCCM.
    
  • Knowledge of TCP/IP and application network protocols, firewall management, operating system configuration.
    
  • Knowledge of Outlook, Mac OSX, and Windows OS.
    
  • Knowledge of directory-based authentication (Active Directory).
    
  • Knowledge of installing, troubleshooting, and repairing hardware and software problems and researching technical issues on MAC OSX and/or Windows OS.
    
  • Knowledge of installing, maintaining, and troubleshooting peripheral devices such as printers (local and network), scanners.
    
  • Knowledge of procedures and software for backing up and restoring data.

  Skills

  • Skill in customer service
    
  • Skill in working with a diverse customer base.
    
  • Skill in communicating in verbal and written form.

  Abilities

  • Ability to work in a customer service, team-oriented, collaborative environment.
    
  • Ability to work effectively and meet deadlines.
    
  • Ability to present ideas in user-friendly language.
    
  • Ability to work quickly and efficiently.
    

• About the company

  UVU’s unique model focuses on student success. Through engaged learning, rigorous academic programs, and faculty-mentored research, UVU is transforming higher education by making it more affordable and accessible for all students.

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