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Job Description
- Req#: 5171737
Employer Industry: Higher Education Technology Support
Why consider this job opportunity:
- Competitive salary based on qualifications
- Opportunity for career advancement within the Information Technology Services department
- Flexible/hybrid work schedule allowing for remote work options
- Comprehensive benefits package including medical, dental, vision, retirement plans, and tuition fee waivers
- Supportive work environment focused on client satisfaction and collaboration
- Chance to contribute to the technological needs of the university community
What to Expect (Job Responsibilities):
- Provide hardware and software installation, diagnostics, maintenance, and upgrades for Windows and Macintosh computers across campus
- Respond to and prioritize support issues reported to Information Technology Services, maintaining records in a centralized ticketing system
- Offer client consultation, project management, and technical support for university projects utilizing information technology
- Maintain an accurate asset inventory and ensure security practices for all computer systems deployed on campus
- Create self-help documentation and provide one-on-one instruction for faculty, staff, and students
What is Required (Qualifications):
- Associate's Degree required; must be conferred at the time of the start date
- Minimum of 2 years of experience in hardware and software support, application deployment, or computer networking
- Valid driver's license and compliance with the university's vehicle use policy
- Strong verbal and written communication skills with a focus on excellent customer service
- Competency in supporting operating systems (MacOS and Windows) and application software
How to Stand Out (Preferred Qualifications):
- Bachelor's Degree preferred
- Higher education experience desirable
- Experience with TeamDynamix software
- Knowledge of Office 365, SCCM, and JAMF
- Familiarity with mobile operating systems (Android, iOS) and Active Directory
#HigherEducation #ITSupport #CareerOpportunity #FlexibleWork #EmployeeBenefits
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