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Temporary Remote Catastrophe (CAT) Customer Service Representative
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Job Description
- Req#: AuxoS4yRw3dC
Employer Industry: Inbound Call Center / Customer Service
Why Consider this Job Opportunity:
- Pay at $15 per hour
- Temporary position with potential for rehire during high volume timeframes
- Flexible work hours with the ability to choose shifts that suit your schedule
- Opportunity to gain valuable experience in customer service during crisis situations
- Supportive training provided for all new employees
- Work remotely from the comfort of your home
What to Expect (Job Responsibilities):
- Provide positive customer service and technical expertise through prompt and courteous responses to customer needs
- Offer empathy and support to customers during the claim process
- Collect and document all claim details accurately into the system
- Identify and resolve customer issues by adhering to client-specific handling instructions
- Utilize call scripting to ensure consistency and efficiency in handling customer claims and inquiries
What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (40+ words per minute)
- Basic knowledge of Microsoft Office Suite and understanding of Windows operating systems
How to Stand Out (Preferred Qualifications):
- Highly motivated, energetic, and dedicated attitude
- Ability to evaluate, troubleshoot, and follow up on customer issues
- Customer service-oriented traits such as empathy, responsiveness, and patience
- Capability to multi-task and thrive in a fast-paced environment
#CustomerService #RemoteWork #TemporaryPosition #CrisisSupport #JobOpportunity
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