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Texas Remote Customer Service Representative
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Job Description
- Req#: 4118077
- You must provide your own equipment that meets the specifications during your new hire period.
- Upon successful completion of your new hire period, notifyMD will provide you with company issued equipment.
- Windows 11 or higher. Note - Chromebooks, Apple/Mac products and tablets are not compatible with our systems.
- A wired (Ethernet) internet connection is required. Wi-Fi connections are strictly prohibited due to stability requirements.
- A professional grade wired headset with microphone.
- A minimum screen resolution of 1600x900 is required. Two monitors are highly preferred to assist with monitor space for our systems.
- You must be able to type at least 30 WPM
- 10 hour shifts (4 days on, 3 days off)
- Weekend and Holidays -Because our operations run 24/7, you must be available to work one weekend day per week. Holiday work in general is required.
- $16 per hour
- Medical, Dental and Vision Insurance
- 401k retirement plan with company matching
- ESOP (Employee Stock Ownership Plan)
- Paid time off Benefits
Hiring Immediately - Multiple Positions - Full Time - Work from Home Customer Service Position
About the Role
Are you looking for a role that challenges you and rewards your dedication? At notifyMD, we operate as a vital communication hub for a diverse range of companies, serving callers 24/7. We are looking for resilient, compassionate and professional individuals to join our fast-paced, high volume call center team.
This is not a sedentary, low activity position. It is a "call after call" environment that requires focus, speed and precision. We are seeking professionals who thrive under pressure and understands that true customer service is not for the faint of heart.
At this time, we are only hiring Full Time remote residents in Texas.
Key Responsibilities
You will manage inbound calls for various companies. You must have the agility to switch between different protocols, data entry requirements and specific scripting for each client. You must deliver an empathetic, polite, and professional demeanor on every single call. You must possess excellent grammar and clear, articulate spoken English. We maintain high standards and you will be held accountable for meeting KPI's that include schedule adherence, average wrap time and consistent quality assurance (QA) scores.
Technical Requirements
To succeed in this role, your home office must meet the following technical specifications:
Schedule and Availability
Benefits and Compensation
We value our team members and offer a comprehensive benefits package to support your health and future:
Are you the right fit?
If you are detail oriented, comfortable with technology and pride yourself on your ability to deliver high quality service under pressure, we want to hear from you!
notifyMD is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.About the company
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Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.