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Tier 1 Helpdesk Specialist-100% Work from Home within DC Metro Area
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Job Description
- Req#: 26-00001
Employer Industry: Postal Services
Why Consider this Job Opportunity:
- Full-time, 100% remote work opportunity
- Competitive salary with potential for bonuses
- Comprehensive training provided, including 3-4 weeks of on-site training
- Friendly and supportive work environment that emphasizes teamwork
- Opportunity for career advancement and growth within the organization
- Contribute to a mission that keeps America connected and serves the public
What to Expect (Job Responsibilities):
- Serve as the primary point of contact for internal USPS employees, providing assistance via phone and email
- Troubleshoot issues related to mobile delivery devices using provided scripts and training
- Analyze and resolve problems by following established guidelines and utilizing tools
- Maintain a positive and professional demeanor while assisting customers
- Perform additional duties as needed to ensure smooth USPS operations
What is Required (Qualifications):
- Associate's degree or two years of relevant helpdesk experience in lieu of a degree
- 2-3+ years of experience in a call center or helpdesk environment with familiarity in software like Zendesk, ServiceNow, etc.
- Strong computer skills, particularly with the MS Office Suite (Word, Excel, Access)
- Excellent communication skills, demonstrating clarity, patience, and approachability
- Ability to pass a pre-employment background check for Public Trust clearance
How to Stand Out (Preferred Qualifications):
- Experience with call center/helpdesk software such as Five9, Nextiva, Talkdesk, Aircall, or GoTo Connect
- A proactive and curious attitude towards learning and professional development
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