• Job Description

  Req#: 812119

  Requisition No: 812119

  Agency: Department of Transportation

  Working Title: TOLL FACILITY MANAGER - 55014601

  Position Number: 55014601

  Salary: $40,594.53-$52,534.10

  Posting Closing Date: 09/21/2023

  STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION

  JOB POSTING DESCRIPTION

  863 / Polk Parkway Central

  OPEN COMPETITIVE

  SELECTED EXEMPT SERVICE

  CONTACT PERSON: LaWonda Boles

  CONTACT PHONE NUMBER: (407)264-3777

  CONTACT EMAIL ADDRESS: Lawonda.Boles@dot.state.fl.us

  ANTICIPATED BI-WEEKLY HIRING SALARY: $ 1,769.23

  Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

  Health insurance (over 90% employer paid) $25,000 life insurance policy (100% employer paid) Dental, vision and supplemental insurances State of Florida retirement package Generous vacation and sick leave 10 paid holidays a year

  Career advancement opportunities Tuition waiver for public college courses Training opportunities Flexible work schedules and telework (for designated positions) Employee Assistance Program (EAP)

  Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system!

  For additional benefit information available to State of Florida employees, go to https://www.mybenefits.myflorida.com/

  SPECIAL REQUIREMENTS: You may be required to provide your Social Security Number to conduct required verifications. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS) unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.

  THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES AND SUPPORTS EMPLOYMENT OF INDIVIDUALS WITH DISABILITIES. QUALIFIED INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY.
  In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation’s Individuals with Disabilities Affirmative Action Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities. Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided. Please contact the Florida Department of Transportation’s Human Resources Office located at 605 Suwannee Street, Tallahassee, Florida 32399, or call (850) 414-5300 for assistance.

  This position requires a valid Class E driver license with an acceptable driving record in accordance with the Department's Drivers Record Requirements Policy. An unacceptable driving record is defined as any of the following:

  1. three (3) or more moving violations in the past 3 years that accumulate 3 or more points per violation;
  2. any 2 convictions of reckless driving in the past 3 years;
  3. a suspension or revocation of the driver license for moving violations in the past 3 years; and
  4. a suspension or revocation for refusal to take a sobriety test, or any suspension or revocation for a DUI conviction in the past 4 years

  Your driving record will be reviewed and the status of your driver license confirmed.

  POSITION DESCRIPTION: Performs efficient and effective contract management. Partners with contract company management employees to ensure adequate staffing, monitoring work schedules and oversight of the plaza training and recognition programs.

  Meets financial objectives by controlling operating costs, accurate administration of facility funds, ensuring proper collection and deposit of toll revenues, reducing toll revenue variances using exceptions reporting, and monitoring toll violation rates for controllable issues such as equipment failures.

  Ensures a safe and secure environment for employees and Turnpike customers by checking for proper operation of facility equipment, monitoring traffic lanes, reporting unsafe conditions, and ensuring a clean, well-maintained facility and grounds, including any associated remote ramps facilities.

  Delivers exceptional customer service through the management of initiatives such as customer comment cards, regional office contact cards, and SunPass contact cards. Tracks customer complaints and monitors employee/customer interactions to ensure courteous, professional, and helpful service.

  Communicates regularly with facility personnel on all operational and personnel-related matters.

  Monitor contract employee progress reviews, performance evaluations, and disciplinary actions. Resolves employee conflicts.

  KNOWLEDGE, SKILLS, AND ABILITIES: Ability to understand and apply applicable rules, regulations, and procedures; Knowledge of supervisory principles and techniques; Skills in the management and training of employees; Ability to establish and maintain effective working relationships with others; Ability to interact with the public in a tactful and courteous manner; Skills to determine priorities, assign work and ensure proper staffing; Ability to handle multiple tasks, Ability to remain calm and effective when under pressure and when interrupted; Knowledge in preparing reports and various bank deposits; Skills in the preparation and review of reports and bank deposits for accuracy and completeness; Ability to communicate effectively, both verbally and in writing.

  OTHER JOB-RELATED REQUIREMENTS: A class E driver’s license is required

  The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

  Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

  The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

• About the company

  Florida (/ˈflɒrɪdə/, Spanish pronunciation: ) is a state located in the southeastern region of the United States.

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