• Job Description

  Req#: R0009451
  About the Role:
  We are seeking a dedicated Training Specialist to enhance the capabilities of our support center team. In this role, you will identify training needs, develop and deliver engaging training programs, and contribute to the creation and managing of knowledge articles and learning content. You'll leverage learning management systems to manage and track training initiatives while ensuring agents are equipped to provide exceptional customer service. Your role will be essential in promoting a culture of continuous learning, professional development, and growth. Additionally, you will coordinate and organize all aspects of training, including scheduling, shadowing, and maintaining up-to-date materials, along with other duties as needed.
  What you'll do:
  
  • Deliver training to Support Center staff in a clear and concise manner.
  • Develop new training material; update and maintain existing training material and agent resources.
  • Assess training requirements by evaluating team performance and feedback.
  • Design and implement effective training programs, including onboarding and ongoing development.
  • Develop instructional materials and resources tailored to various learning styles.
  • Coordinate training logistics: identify mentors and schedule job shadows, identify and schedule guest speakers.
  • Create agent assessment tools; assess knowledge level of individual agents.
  • Update internal websites and programs with the latest information, including update of various tables; provide input about site content and format.
  • Contribute to Support Center projects and activities.
  What you'll need:
  
  • Computer software skills needed (Microsoft Office Suite, PowerPoint, etc.) required
  • Bilingual (English/Spanish) proficiency in both written and spoken communication is strongly preferred.
  • Prior knowledge or experience of the direct sales business model is preferred
  • Proven experience in designing and delivering training programs in a support center environment
  • Strong understanding of adult learning principles
  • Proficiency in learning management systems and training software
  • Infosys, Salesforce, and Zoho experience
  • Demonstrate team-centered attitude and abilities showing excellent communication and interpersonal skills
  • Ability to organize and prioritize time and to work independently and carry out required tasks
  • Ability to receive both positive and negative feedback and implement the necessary adjustments
  • Ability to manage multiple projects simultaneously achieving required results
  • Ability to work effectively with others in a coordinating role
  • Ability to give constructive feedback to adjust as needed
  • Ability to work effectively with others in a mentoring and coaching role with excellent interpersonal skills
  
  
  Our Benefits & Perks:
  
  You will be part of an engaged, inclusive, global community that values family, giving back, beauty, and sustainability. We offer competitive benefits to eligible employees with comprehensive medical, vision, and dental coverage; supplemental life, short-term, and disability insurance; free access to health coaches, therapists, and an onsite fitness center; a health savings account & 401k with company match; an incentive bonus program; and access to our top-quality beauty & wellness products. You'll also be empowered to prioritize what's important to you through flexible work arrangements and a generous vacation policy. Thinking about expanding your family? We have generous maternity and paternity leave too.
  
  Our Commitment:
  
  We are proud to be an equal opportunity employer seeking diversity in qualified applicants for employment. At Nu Skin we strive to create an environment where success is independent of race, ethnicity, age, gender identity, gender expression, sexual orientation, religion, national origin, ancestry, genetic information, medical condition, disability, marital or veteran status, or any other legally protected status.
  
  Applicants with disabilities who need assistance with the application process may be entitled to reasonable accommodation in accordance with applicable law. If you need assistance in completing an application or participating in an interview because of a disability, please contact our Talent Acquisition team at recruiting@nuskin.com
  
  Information you provide on your application will be processed according to our Privacy Policy, which is available for you to review at https://www.nuskin.com/en_US/corporate/privacy.html. For questions about this policy, please contact us at privacy@nuskin.com.

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