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Treasury Customer Service Representative 6-E8
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Job Description
- Req#: 5153792
Employer Industry: Government Services
Why consider this job opportunity:
- Salary up to $30.19 per hour
- Flexible remote work options available up to five days per week
- Comprehensive health, dental, and vision insurance for employees and their families
- Generous vacation and sick leave policies, including paid parental leave
- Opportunities for professional development and tuition reduction
- Longevity bonuses and retirement savings plans with employer contributions
What to Expect (Job Responsibilities):
- Provide exceptional customer service to taxpayers through verbal and written communication
- Review and process tax forms and correspondence accurately
- Handle extensive phone and computer work to assist customers effectively
- Address and resolve customer inquiries and issues promptly
- Ensure all work complies with federal regulations regarding tax information access
What is Required (Qualifications):
- High school diploma or equivalent educational level
- One year of experience in customer service, responding to inquiries and resolving problems
- Two years of experience for higher-level positions, including one year at a Treasury Customer Service Representative 6 level
- Three years of experience for the highest-level position, including two years at a Treasury Customer Service Representative 6 level or one year at a Treasury Customer Service Representative 7 level
- Availability to perform work in the state of Michigan and willingness to relocate if currently residing outside Michigan
How to Stand Out (Preferred Qualifications):
- Experience in a call center environment providing customer service
- Familiarity with remote work environments and related challenges
- Skills in multi-tasking and prioritizing assignments effectively
- Knowledge of navigating multiple systems during customer interactions
- Ability to meet or exceed performance-based goals or metrics
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