Remote Jobs
Treasury Customer Service Representative 6-E8
4 days agoWhat's your preference?
Job Description
- Req#: 5226843
Employer Industry: Government Services
Why consider this job opportunity:
- Salary up to $30.19 per hour
- Opportunity for career advancement and growth within a state government organization
- Flexible remote work options available, up to five days a week
- Comprehensive benefits package including health, dental, and vision insurance
- Generous paid leave policies, including paid parental leave and community service days
- Additional benefits like student loan forgiveness and professional development reimbursement
What to Expect (Job Responsibilities):
- Serve as the primary customer contact in a Collection Services Bureau service center environment
- Assist customers with inquiries regarding delinquent state agency debts and the collection process
- Handle escalated inquiries from customers and private collection agencies
- Utilize knowledge base systems to provide accurate information and updates on accounts
- Complete assigned work queue items and maintain customer service standards
What is Required (Qualifications):
- Educational level typically acquired through completion of high school
- One to three years of experience responding to customer inquiries and resolving problems
- Experience must include a minimum of one year equivalent to a Treasury Customer Service Representative 6 for higher-level positions
- Must reside in Michigan or be willing to relocate to Michigan prior to employment
- Ability to perform work in a remote setting with secure internet access
How to Stand Out (Preferred Qualifications):
- Experience providing customer service in a call center environment
- Familiarity with NICE CXOne, Cisco Webex, or similar software systems
- Previous experience in handling escalated customer service issues
- Knowledge of state agency policies and procedures related to debt collection
- Strong problem-solving skills and ability to work independently
#GovernmentJobs #CustomerService #RemoteWork #CareerGrowth #StateBenefits
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