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Trust & Safety, Delivery Compliance Specialist
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Job Description
- Req#: 7535704
Employer Industry: Grocery Delivery Services
Why consider this job opportunity:
- Salary up to $28 USD per hour, based on location
- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere, with a flexible schedule
- Collaborative and supportive work environment with regular in-person events
- Chance to make a significant impact on food safety and compliance within a large marketplace
What to Expect (Job Responsibilities):
- Manage day-to-day Food Safety & Delivery Compliance workflows, including product recalls and temperature control
- Investigate and resolve shopper conduct escalations, documenting findings and ensuring adherence to company policies
- Monitor data signals to identify non-compliance patterns and recommend process improvements
- Draft internal guidance and communications in collaboration with various departments
- Maintain thorough, audit-ready records and contribute to post-incident reviews
What is Required (Qualifications):
- Minimum 2 years of experience in trust & safety, compliance operations, or customer support within relevant industries
- Proficiency in Google Sheets/Excel, including pivot tables and filters
- Experience in conducting investigations and documenting findings in a policy-driven environment
- Excellent written communication skills for drafting incident summaries and policy updates
- Availability to work weekends and adjust hours for urgent incidents
How to Stand Out (Preferred Qualifications):
- Experience in customer service or technical support within retail or CPG companies
- Hands-on experience with food safety escalations, product recalls, or delivery compliance
- Basic SQL proficiency and familiarity with BI tools like Looker or Tableau
- Background in marketplace operations, trust & safety, or risk management
- Experience in building or improving SOPs and operational playbooks
#GroceryDelivery #FoodSafety #Compliance #RemoteWork #CareerGrowthAbout the company
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