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Trust and Safety Specialist I
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Job Description
- Req#: 4RzC9NkYmEMV
Employer Industry: Technology Platform for Branded Resale
Why consider this job opportunity:
- Salary up to $23 per hour
- Full benefits package including employee and dependent healthcare and 401(k) enrollment
- Opportunity to work in a rapidly growing sector of the second-hand market
- Flexible remote-first work environment with optional in-person work for those located in NYC
- Recognition as Fast Company's #2 Most Innovative Company in Retail in 2024
What to Expect (Job Responsibilities):
- Monitor and investigate flagged users, listings, and transactions for potential abuse, fraud, or policy violations
- Review and action user reports related to prohibited items, harassment, impersonation, or policy breaches
- Moderate platform content for compliance with marketplace policies and brand-specific guidelines
- Respond to all chargebacks and maintain high win rates
- Communicate directly with users (buyers and sellers) regarding decisions made
What is Required (Qualifications):
- 2+ years of experience in Trust & Safety, Content Moderation, or Marketplace Operations
- Excellent judgment and attention to detail in reviewing sensitive content
- Strong written communication and incident documentation skills
- Experience using Trust tooling or platforms (e.g., Zendesk, Riskified, Stripe)
- Ability to handle ambiguous, fast-changing environments
How to Stand Out (Preferred Qualifications):
- Experience in pattern detection and policy enforcement
- Familiarity with eCommerce best practices and trends in resale marketplaces
#Technology #TrustAndSafety #RemoteWork #InnovativeCompany #CareerOpportunity
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