PointClickCare
(US) Sr. Customer Success Manager, Enterprise
NewWhat's your preference?
Job Description
- Req#: 0960b820-74b9-4696-92f5-9efa0a531525
Employer Industry: Healthcare Technology
Why consider this job opportunity:
- Salary up to $132,000
- Bonus and comprehensive benefits package included
- Opportunity for career advancement and growth within the organization
- Work remotely with occasional travel to client locations
- Supportive and collaborative work environment
- Chance to make a positive impact in the post-acute care market
What to Expect (Job Responsibilities):
- Manage and deliver joint customer success plans to enhance client relationships at all levels
- Act as a Trusted Advisor, providing strategic guidance to customer executive leadership and internal teams
- Utilize customer success methodologies to anticipate challenges and deliver solutions
- Develop turnaround strategies focusing on customer health and churn mitigation
- Serve as a point of escalation and manage expectations for at-risk accounts
What is Required (Qualifications):
- Passion for the future of work and commitment to impacting post-acute care markets
- Experience in a customer-facing role within a SaaS/tech company
- Background in Healthcare Sales, Account Management, or Customer Success Management with Enterprise customers
- Proven track record of sustaining and growing client relationships
- Strong written and oral communication skills, with the ability to work independently in a remote environment
How to Stand Out (Preferred Qualifications):
- Exceptional relationship builder with initiative in fast-paced environments
- Proven proficiency in data analysis and interpreting results
- Bachelor's degree in a relevant field or equivalent practical experience
- Experience using CRM tools such as Salesforce and/or Gainsight
#HealthcareTechnology #CustomerSuccess #RemoteWork #CareerOpportunity #CompetitivePayAbout the company
PointClickCare is the #1 cloud-based healthcare software provider helping long-term and post-acute care (LTPAC) providers navigate the new realities of value-based healthcare.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.