• Job Description

  Req#: 26053
  Job Title: Customer Support Representative L1
  
  Would you like to play a crucial role in helping serve others in a fast-paced, high tech environment?
  We are looking for Customer Support team members who are ready to dive in and develop their careers while making a meaningful difference.
  As a Customer Support team member, you will handle customer service inquiries via telephone, process transactions, and resolve service issues for our customers. We are looking for individuals who demonstrate effective listening skills, attention to detail, strong intellectual curiosity and an honest desire to help customers. We want to empower you to make the service experience easy for our customers. You will be a part of an expert and supportive team that fosters constructive collaboration and gives each person a voice. And at DXC, the opportunities to advance are endless!
  
  WORK FROM HOME OPPORTUNITY - Team members that meet pre-established performance criteria and have adequate internet access can be set up to work from home.
  
  Responsibilities
  • Answer customer inquiries by providing high quality responses
  • Efficiently process transactions and track responses to ensure completion.
  • Enhance and strengthen relationships between our client and customers by using strong communication skills, keen listending skills and empathy.
  • Efficiently access and navigate systems to provide a complete and intregrated response to the customer's inquiry.
  • Perform responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills.
  Required Qualifications
  • High school diploma or equivalent required.
  • Proficiency with PC and Microsoft Office
  • Customer service experience required.
  • Ability to work a shift during the hours of operation
  • Must be flexible with overtime; shifts may occasionally change based on business needs.
  • A passion for serving customers and a personal commitment to attendance in a dynamic, fast-paced environment.
  
  Preferred Qualifications
  • Prior call center experience preferred.
  
  NOTE:
  - Must be legally authorized to work in the United States without requiring sponsorship now or in the future.
  - Must be able to successfully pass State and Federal background screening requirements, including criminal history, credit, education, and drug screen.

• About the company

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