• Job Description

  Req#: 38509
  Job Title: UX Researcher (Remote)
  
  Location: Conshohocken, PA
  
  Duration: 06 Months
  
  Job Description
  
  About you:
  
  • You are a strong collaborator across multiple teams and throughout large enterprises to advocate and constantly evolve design and research processes to drive innovation.
  • You possess deep experience applying a wide array of user experience research methods and tools.
  • You are an expert communicator who builds strong relationships and partnerships.
  • You are creative in seeing the bigger picture, identifying key gaps, and solutioning to fill those gaps.
  • You are able to adapt or develop processes, tools, and approaches to improve the research function.
  • You are comfortable presenting complex findings and insights to a senior level audience.
  
  
  PRIMARY DUTIES AND RESPONSIBILITIES:
  
  • Define and measure quantitative UX goals and metrics to assess and "success" across our digital experiences.
  • Identify and frame strategic problems, own the research lifecycle, translate insights to influence both short and long-term product decisions and roadmaps.
  • Conduct statistical analysis to extract key insights from data and communicate findings in ways accessible to technical and non-technical audiences.
  • Support product teams across software and hardware to plan, launch, and analyze surveys
  • Work closely with XFN partners to demonstrate the value of quantitative user research and guide product direction.
  • Demonstrate excellent statistical and scientific judgement, producing rigorous results in a fast-paced environment, and setting a high technical standard.
  • Generate and communicate results, crafted for the intended audience.
  • Manage and prioritize multiple projects of varying timelines, degrees of complexity, and scope.
  
  
  Experience And Educational Requirements:
  
  • Bachelor's degree in Human-Computer Interaction, Statistics, Psychology, Computer Science, or a related field, or equivalent practical experience
  • 5+ years of experience in an applied research setting, or similar
  • Experience with software tools for gathering (Qualtrics, survey tools, Medallia, Full Story, Glass Box, etc.), analyzing (SPSS, SQL, SAS), and presenting key data visualizations (Powerpoint, Figma, etc.).
  • Experience with product research, either in an end-to-end, usability, or generative setting
  • A portfolio demonstrating past work experience and deliverables.
  
  
  Other Qualifications
  
  • Deep empathy, creativity, and problem-solving experience.
  • Deep experience planning and conducting qualitative and quantitative research for complex applications.
  • Strong strategic research skills, with the ability to develop and deliver a research strategy.
  • Expert ability to plan and conduct discovery and research activities, strong presentation skills, and a focus on ensuring insights are implemented into the best user experience.
  • Strong presence, including ability to partner with, and effectively influence, product and engineering leaders.
  • Skilled at communicating verbally and in writing to diverse audiences.
  • Proactive self-starter: assertive and able to ensure that Usability Design principles are adhered to.
  • Strong prioritization skills and ability to quickly re-prioritize in a dynamic environment.
  • Analytical mindset and creativity to balance detailed problem solving with 'big picture' strategic view.
  • Proficiency with research tools for various research purposes, such as Qualtrics, UserTesting, Userlytics, etc.
  • Familiarity with design tools, such as Figma, Protopie, etc.
  
  
  MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
  
  • Strong executive presence, including ability to partner with and effectively influence senior leadership.
  • Skilled at communicating verbally and in writing to diverse audiences.
  • Thought leader and Change agent willing to challenge norms and grow peers' thinking.
  • Proactive self-starter. Assertive and able to ensure that design principles are adhered to.
  • Strong prioritization skills and ability to quickly re-prioritize in a dynamic environment.
  • Analytical mindset and creativity to balance detailed problem solving with 'big picture' strategic view.

• About the company

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