Cellular Sales
Verizon Customer Service Representative
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Job Description
- Req#: 21134
Employer Industry: Telecommunications
Why consider this job opportunity:
- Base pay of $20/hr. plus bonus opportunity
- Health, Vision, and Dental Insurance
- 401k matching
- Health and Wellness Program
- Discount on Verizon services
- Work from home with company-provided equipment
What to Expect (Job Responsibilities):
- Provide support to customers by answering/making phone calls and resolving issues
- Document customer concerns and interactions according to department standards
- Manage follow-up contacts with multiple parties to resolve concerns efficiently
- Utilize internal systems to access and research customer accounts and history
- Provide support to Customer Relations teammates by shadowing and assisting with questions
What is Required (Qualifications):
- High School diploma or equivalent required
- Strong proficiency in various computer applications and software required
- Must demonstrate accountability and customer focus
- Exceptional oral and written communication skills
- Ability to effectively solve problems and work as part of a team
How to Stand Out (Preferred Qualifications):
- Previous experience in customer service preferred
- Adeptness in navigating operating systems, productivity tools, and software relevant to the role (Salesforce, RingCentral, and Microsoft Office) preferred
#Telecommunications #CustomerService #RemoteWork #CareerOpportunity #CompetitivePay
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Cellular Sales is an American wireless retailer based in Knoxville, Tennessee.
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