Advance Auto Parts
Virtual eCommerce Phone Support Operator
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Job Description
- Req#: R-0562920
Employer Industry: Automotive eCommerce
Why consider this job opportunity:
- Salary up to $17.00 per hour
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits including health, dental, vision insurance, and 401k with company match
- Positive work environment with special recognition awards and volunteer opportunities
- Flexible working hours, including shifts on weekends and holidays
- Extensive training program to equip employees with necessary skills for success
What to Expect (Job Responsibilities):
- Answer incoming phone calls, make outbound calls, and respond to customer emails
- Provide part fitment information and assist with order placement and shipment tracking
- Document customer interactions and maintain updated information in a case management system
- Collaborate with store team members and other departments to resolve customer concerns
- Provide first-level technical support for website issues and assist with post-order inquiries
What is Required (Qualifications):
- Excellent written communication skills
- Must be able to multi-task with a typing speed of at least 45 words per minute
- Availability to work any shift, including weekends and holidays
- Strong problem-solving skills and ability to work well with others
- Must pass a background check and attend the entire paid training class
How to Stand Out (Preferred Qualifications):
- Previous experience in customer service or retail
- Familiarity with automotive products and industry knowledge
- Experience working in a fast-paced environment
- Demonstrated ability to adapt to changing situations
- Additional certifications or training in customer support or related fields
#Automotive #CustomerService #eCommerce #CareerGrowth #Benefits
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Founded in Roanoke, VA in 1932, Advance Auto Parts is a leading automotive aftermarket parts provider that serves both professional installer and do-it-yourself customers. Our family of companies operate more than 5,100 stores across the United States, Canada, Puerto Rico and the Virgin Islands under four brands, Advance Auto Parts, Carquest Auto Parts, WORLDPAC and Autopart International.
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