Advance Auto Parts
Virtual eCommerce Phone Support Operator
This job is now closed
Job Description
- Req#: R-0538427
Employer Industry: Automotive Retail
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Employee Discount Program on products
- Health, Dental, Vision, and Prescription Drug Insurance
- Paid Time Off and Sick Time
- Positive work environment with team member networks available
- Annual increase based on performance
What to Expect (Job Responsibilities):
- Provide best-in-class service by answering incoming phone calls, returning voicemails, and responding to emails
- Assist customers with locating part fitment for vehicles, placing orders, and tracking shipments
- Maintain and update customer information in a case management system
- Resolve post-order questions regarding shipping, billing, and delivery
- Partner with other departments and store team members to address customer concerns
What is Required (Qualifications):
- High school diploma or General Education Degree (GED)
- Minimum of 2 years related experience and/or training or equivalent combination of education and experience
- Excellent written communication skills
- Typing speed of at least 45 words per minute
- Must be available to work any shift Monday-Saturday and on weekends and holidays
How to Stand Out (Preferred Qualifications):
- Call Center or Customer Service experience
- Bilingual in French/English or Spanish/English
- Knowledge of automotive products
#AutomotiveRetail #CustomerService #CareerOpportunity #EmployeeBenefits #TeamEnvironment
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Founded in Roanoke, VA in 1932, Advance Auto Parts is a leading automotive aftermarket parts provider that serves both professional installer and do-it-yourself customers. Our family of companies operate more than 5,100 stores across the United States, Canada, Puerto Rico and the Virgin Islands under four brands, Advance Auto Parts, Carquest Auto Parts, WORLDPAC and Autopart International.
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