HonorHealth
Virtual Medical Assistant - Customer Navigation
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Job Description
- Req#: 87326
Employer Industry: Nonprofit Healthcare System
Why consider this job opportunity:
- Opportunity for career advancement and growth within a large healthcare organization
- Diverse benefits portfolio designed to support you and your family's well-being
- Chance to make a meaningful difference in patient care and community health
- Supportive and collaborative work environment with a focus on innovation and empathy
- Comprehensive training and development programs available
What to Expect (Job Responsibilities):
- Serve as a liaison between providers, facilities, pharmacies, insurance plans, support staff, and patients
- Receive, triage, and respond to inbound requests via phone calls and electronic messages
- Assist with virtual care activities, including gathering and documenting medical history and medication refills
- Help maintain provider schedules, prepare patients and charts for telehealth encounters, and manage appointment scheduling
- Perform other duties as assigned to support operational and clinical functions
What is Required (Qualifications):
- Medical Assisting Diploma/Certificate from an accredited training program
- High School Diploma or GED
- Minimum of 1 year of experience in a medical office setting
- Basic Life Support (BLS) certification
- Medical Assisting Diploma/Certificate or passed exam, indicating completion of an approved training program
How to Stand Out (Preferred Qualifications):
- 3 years of experience in a medical office setting, including experience in gathering medical history and patient education
- Certified or Registered Medical Assistant (CMA) certification (e.g., CMA, CCMA, RMA)
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
HonorHealth is a nonprofit health system with 6 hospitals, 70 primary and specialty care clinics, a cancer care network, research, and community services.
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