Overview

Under the direction of the Property President, the incumbent is responsible for developing and maintaining new casino patron and business relationships to increase awareness, drive trial, and build customer loyalty resulting in frequent trips with high level casino play. Leads the Player Development, Marketing, and Entertainment staff and ensures achievement of department and organizational goals.

Responsibilities

• Creates an atmosphere that induces guests to make Hard Rock Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Exhibit conduct in accordance with all Gaming Regulations and Hard Rock departmental policies and procedures.
• Develop new business relationships and maintain relationships with existing patrons through frequent personal contact in order to generate new and incremental gaming trips from high level guests and increase gaming revenue.
• Determine and approve the issuance of appropriate player reinvestment such as complimentary and gifts. Attend functions hosted by property to serve and assist invited guests.
• Serve as an ongoing ambassador and advocate for our gaming product and amenities to valued guests.
• Maintain professional and courteous relationships with team members in Player Development and across all departments to enhance the productivity and effectiveness of the Player Development department and all property operations.
• Maintain the highest standards of ethical business conduct.
• Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
• Ensure prompt and discreet notification to appropriate management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Ensure appropriate staffing levels to best manage labor costs while maintaining outstanding guest service.
• Stays abreast of the current trends and practices within area of responsibility and communicates pertinent information to management, peers, direct reports, and team members as appropriate.
• Performs all other duties as assigned and adheres to all Virginia Lottery Regulations and departmental standard operating procedures.

Qualifications

High school diploma or equivalent required. At least fifteen (15) or more years of experience in player development, with executive host or director level experience. Five (5) or more years of Player Development Management and leadership experience working at a property known for high-end play in excess of $100,000.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):

• Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be at least twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts.
• Previous experience in property openings strongly preferred.

KNOWLEDGE OF:

• Experience with Infinium, ACSC and MMS.
• Proven financial management/budget experience required.
• Gaming Industry, including the role as it related to various principles and practices of a capital and operational budget.
• Office procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint.
• Principles of supervision, training, and performance evaluation.
• Knowledge of Market trends.

ABILITY TO:

• Must be self-motivated and able to work under pressure, handle situations in a timely manner, and work independently.
• Must be able to communicate effectively in person, on the telephone, and in writing.
• Ability to resolve stressful situations. Must be able to make sound complimentary decisions based on tracked customer play.
• Strong analytical and problem-solving skills.
• Excellent leadership, interpersonal, communication, multi-tasking and team building skills.
• Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional demeanor.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals.
• Develop and administer goals, objectives, and procedures.
• Make unpopular and/or difficult decisions which benefit the organization in the short and long term.
• Be a strategic, analytical, ethical, and effective motivator.
• Forecast changes in the economic climate and/or profits and react accordingly.
• Select, supervise, train, and evaluate team members.
• Participate in the development and administration of goals, objectives, and procedures.
• Prepare clear and concise administrative and financial reports.
• Interpret and explain policies and procedures.
• Operate various types of office equipment.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted during work.
• Adhere to all Company policies and procedures and Virginia Lottery Regulations.
• Be flexible to work varying shifts and time schedules as needed.
• This position spends time on the casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.

Additional Details

DISCLAIMER:

This is not necessarily an exhaustive list of all the responsibilities, skills, duties, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different task is performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical development). #HARDROCKBRISTOL #LI-MVA #indeedBristol

Age Requirements