• Job Description

  Req#: VPSAL001829
  VP, Sales
  
  Reporting to the COO, this role is central to building a modern, data-informed, and technology-enabled sales organization-one that delivers real results, deepens strategic partnerships, and positions us as the premier customer experience provider in the market. This leader will play a pivotal role in expanding our footprint in AI-enabled CX solutions, accelerating monthly recurring revenue growth, and helping define how leading brands deliver personalized, high-quality customer experiences at scale. This is more than a sales role-it's a seat at the table to shape the future of the business.
  
  The Purpose of Your Role
  
  The VP of Sales is instrumental in crafting and executing strategies for market expansion, partnership development, and revenue generation. You will lead and not only contribute to our organization's growth and scalability but also shape its future success. You'll lead by example, fostering a culture of development, curiosity, and innovation within your team, and driving them to exceed our strategic goals.
  
  The Qualifications We're Looking For
  
  
  • A bachelor's degree in sales, business, marketing, or a related field is often required, with an MBA or similar advanced degree preferred.
  • 15+ years of relevant Sales and lead generation experience required
  • 10+ years of sales leadership experience required
  • BPO experience preferred; recurring revenue sales experience required
  • Proven track record of success in senior sales roles, demonstrating the ability to drive revenue growth and secure strategic partnerships.
  • Strong leadership capabilities with experience in mentoring and building high-performing teams. Ability to instill a culture of collaboration, integrity, and excellence.
  • Demonstrated ability to develop and implement effective sales strategies and business initiatives that align with the company's goals and digital transformation efforts.
  • Excellent communication and negotiation skills, capable of effectively articulating the company's value proposition and closing complex deals.
  • Proficiency in analyzing data to inform decision-making, set clear metrics and KPIs, and optimize sales processes and compensation plans.
  • Experience working closely with other departments, such as Marketing, Account Management and Operations, to develop comprehensive strategies that enhance the sales pipeline and company's value proposition.
  • Familiarity with emerging technologies, such as AI, and how they can be leveraged to improve customer experience and operational efficiency.
  • Ability to adapt to changing market conditions and business needs, driving innovation and growth within the organization.
  
  
  The Competencies You Bring
  
  
  • Business Acumen, Individual Impact & Influence, External (Strategic) Awareness, Leadership, Financial Acumen, and Organizational Awareness.
  • The Value You Deliver
  • Spearhead growth and transformation as a key member of the team.
  • Lead and mentor a high-performing business development team, fostering a culture of excellence and collaboration.
  • Establish clear metrics and KPIs to create a dynamic, goal-oriented team culture.
  • Develop a team to anticipate business needs and communicate our unique value proposition.
  • Enhance team growth and service excellence through coaching and comprehensive sales training.
  • Collaborate in transforming the company into a premier CX Solution with a focus on AI.
  • Expand services and revenue opportunities by identifying new offers based on market demand.
  • Work with Marketing to execute strategies that boost the sales pipeline and revenue growth.
  • Secure new strategic partnerships across key verticals to drive significant revenue growth.
  • Lead complex partnership negotiations to foster beneficial relationships.
  • Build and optimize the sales organization's structure and strategy for increased success.
  • Enhance the company's value proposition in collaboration with Marketing, focusing on tangible outcomes.
  • Optimize sales compensation plans to reward performance and improve talent retention.
  • Drive scalability by developing SOPs and Dashboards for actionable sales insights.
  
  
  Essential Job Functions
  
  Essential functions are the fundamental, crucial job duties that an employee must be able to perform, with or without reasonable accommodation.
  
  
  • Ability to sit or stand at a desk for extended periods of time while working on a computer. Available for virtual meetings in a non-distracted environment.
  • Ability to work independently and meet deadlines. Ability to work a flexible work schedule that includes days, nights, overnights, weekends, and holidays.
  • Up to 50% of travel is required per year.
  • Drive strategic growth and digital transformation initiatives, enhancing the company's market position and revenue.
  • Lead and develop a high-performing sales and business development team, fostering a culture of excellence and collaboration.
  • Secure strategic partnerships and negotiate complex deals to expand the company's client base and service offerings.
  
  
  About Liveops:
  
  Liveops is redefining what outsourced customer service means in a modern, always-on world, built on the belief that genuine connection drives brand loyalty. For over 25 years, we've paired cutting-edge technology with trusted, remote, and empathetic human expertise to deliver agile, high-touch customer support solutions that scale with precision and care. As pioneers in the flexible workforce model, we bring global reach with unmatched adaptability-helping brands meet customer needs, anywhere, anytime. From complex interactions to seasonal surges, we proudly serve Fortune 500 and enterprise clients-delivering personalized experiences that earn trust and drive lasting impact. It's not outsourcing, it's outsmarting.
  
  To learn more, visit www.liveops.com.
  
  Eligibility Requirements
  
  Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas now or in the future.
  
  Equal Opportunity Employer
  
  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
  
  This employer is required to notify all applicants of their rights pursuant to federal employment laws.
  For further information, please review the Know Your Rights notice from the Department of Labor.

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