• Job Description

  Req#: 5329326
  Salary : $50,856.00 Annually
  Location : USA, CO
  Job Type: Full Time
  Job Number: TAA-04117-04.2026
  Department: Department of Revenue
  Division: Motor Vehicles - Vehicle Services
  Opening Date: 05/06/2026
  Closing Date: 5/15/2026 5:00 PM Mountain
  FLSA: Determined by Position
  Type of Announcement: This position is open only to Colorado state residents.
  Primary Physical Work Address: 2829 W Howard Pl, Denver, CO 80204
  FLSA Status: Non-Exempt; position is eligible for overtime compensation.
  Department Contact Information: Nicole Hartog, HR Analystnicole.hartog@state.co.us
  How To Apply: Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.
  
  Department Information
  The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.
  The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video!
  Helpful tips for applying:
  
  Applying for a Job with the State of Colorado.
  
  What Happens After You Apply.
  
  Description of Job
  The Division of Motor Vehicles (DMV) provides services used by nearly every resident of the State. Colorado residents utilize identification, driver, and vehicle services at State and County offices to obtain identification cards, driver licenses, vehicle registrations, titles, and other related services. Additionally, the DMV licenses and provides oversight of private businesses and government organizations that provide driver and emission testing services. Finally, the division works closely with other state agencies and programs to provide information and education to serve the public and encourage voluntary compliance.
  
  The Vehicle Services Section consists of two programs: the Emissions Program and the Title and Registration Program. The Title and Registration Program is the statutory, regulatory, and systems authority for titling and registering vehicles in Colorado with the County and Clerk Recorders acting as the Department's authorized agents.
  
  The Customer Service Center (CSC) unit ensures the issuance of legal, negotiable certificates of title to protect the public when purchasing a motor vehicle, through examination of title applications to verify that the assignment has been properly made and all required supporting documentation has been submitted. The purpose of the unit is to provide customer support primarily through the call center phone line, agent chat option, and email. Additionally, this program provides guidance and training to the state's authorized agents.
  
  We're hiring a customer service-oriented individual to be our Customer Service Center Team Lead in our Vehicle Services unit! Use your leadership skills, excellent attention to detail, and data entry experience when handling customer account information in our computer systems. Your excellent customer service skills will ensure our Colorado residents are taken care of and informed. Your ability to handle a large volume of calls will meet customers' needs avoiding lengthy wait times. If you're ready to contribute to CDOR and enjoy the benefits of being a State employee, then this job may be for you!
  
  CSC Team Lead Primary Duties:
  
  • Informs, advises and offers technical explanations to staff, county clerks, government agencies, commercial interstate registrants, and the general public of title and registration information by oral communication, phone inquiries, e-mail and chat.
  • Keeps educated on updates to statutes, rules, policies and procedures to keep staff updated on any changes to allow them to provide accurate information to customers.
  • Monitors CSC staff to ensure that there is adequate coverage, oversight and support.
  • Researches transaction activity to determine the action to be taken for processing of title transactions through the process of approving, denying, or recalling incorrect certificate of titles.
  • Assigns resources and prioritizes work received to ensure that goal standards are met.
  • Aide the supervisor in compiling data for monthly reports by completing daily and weekly reports.
  • Offers knowledge and guidance to counties and the general public with title and registration questions via phone, online chat or written communication.
  • Analyzes and evaluates application documents for compliance with Colorado Revised Statutes, federal law, Colorado Code of Regulations and administrative procedures.
  • Ensures proper processing and modifying of applications and issuance of titles.
  • Informs and advises government agencies, dealers and the general public of the requirements to apply for a Colorado Title, including motor vehicle record searches and other duties as assigned.
  • Provide callers with guidance related to website questions and technical support
  • This position works with a team of Customer Service Center Representatives.
  
  Remote work information:
  • This position is designated as remote but may be required to work from a department office building location based on business needs.
  • Employees are responsible to provide and maintain a home office or other suitable remote work location as well as Internet and a secure Wi-Fi connection.
  • All performance expectations, productivity, and policy adherence requirements apply to remote work from home in the same manner as those assigned to an office.
  
  Check out our DMV video:
  
  Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
  Residency Requirement:
  This posting is only open to residents of the State of Colorado at the time of submitting your application.
  Class Code & Classification Description:
  G3A4XX
  
  Minimum Qualifications:
  Experience Only:
  Three (3) years of relevant experience in General Clerical and/or Call Center Customer Service work experience.
  
  General Clerical work experience is typically performed by office clerks and/or administrative assistants this includes, but is not limited to tasks such as:
  
  • Experience providing exceptional customer service in the call center and/or online; interfacing with a variety of people from many levels within the organization and community.
  • Data Entry including: entering information into a program or database (appointments, contact information, customer records)
  • Regular, daily work responsibilities utilizing equipment and software used in offices (E-Mail, Microsoft Office programs (Word, Excel, PowerPoint), Google Apps, etc.)
  • Regular, daily work responsibilities utilizing computer systems, scanners, printers, copiers, fax machines and other technologies
  • Typing professional emails, letters, reports, briefings, forms, memoranda, etc.
  • Reviewing and comparing data for accuracy and completeness. Gathering specified information and compiling routine reports
  
  In order to be considered for this position, your general clerical and/or call center customer service experience must be documented on your application. (Part-time experience will be pro-rated.)
  
  OR
  
  Education and Experience:
  A combination of related higher education in Business Administration, Accounting, Public Administration, Political Science, Information Technology, Psychology, Communications, or another similar field and/or relevant experience in General Clerical and/or Call Center Customer Service work equal to three (3) years
  Document this experience in your application IN DETAIL, as your experience will not be inferred or assumed.
  Preferred Qualifications:
  
  The ideal candidate will possess the following skills:
  
  • Experience as a lead worker or mentor
  • State experience in a high volume, regulatory customer service environment
  • Proficiency using Google Apps and Gmail
  • Excellent communication and interpersonal skills
  • Demonstrated ability to work independently
  • Two plus years working in a complex, high volume Call Center.
  • Experience working with sensitive information of a confidential nature.
  • Career progression in a general clerical and/or customer service position.
  
  Conditions of Employment with the CDOR :
  
  Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.
  As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.
  
  Pursuant to the Universal Driving Standards Policy, any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.
  
  To be compliant with the new fleet vehicle policy, Motor Vehicle Records (MVRs) will be pulled for review for workers who:
  
  • Have an assigned State fleet vehicle
  • Are required to operate a vehicle as part of the position
  • Utilize a State fleet vehicle as a pool vehicle
  
  Minimum Qualification Screening
  
  A Human Resources Analyst will only review the work experience/job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.
  
  • Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use "see resume" or "see attached" statements on your application.
  • Cover letters and resumes will not be accepted in lieu of the official State of Colorado online application. Part-time work experience will be prorated.
  • Recommended attachments: Resume, Cover letter (Optional if Manager is requesting them)
  • List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment.
  • Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.
  • The eligible list established from this posting may be used to fill additional vacancies.
  
  Email Address:
  
  All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from "state.co.us" and "info@governmentjobs.com" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.
  Appeal Rights:
  An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director. As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.
  Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at dpa_state.personnelboard@state.co.us within ten (10) calendar days from your receipt of notice or acknowledgement of the Department's action.
  
  For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov/board-rules.
  Supplemental Information
  Equity, Diversity, and Inclusion Compliance
  
  The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.
  The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
  The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Inboxat dor_ohr@state.co.us
  We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.
  If not applying online, submit application to:
  
  If you are not able to submit an online application, a paper application is available at this link: PDF State Paper Application (Download PDF reader). Paper applications must be received via email to DOR_talentacquisition@state.co.us by the closing date and time of the application period listed on this announcement.
  Methods of Appointment:
  
  Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.
  
  Step Pay Program:
  Per the requirements of the Step Pay Program, and former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series.
  The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information:
  
  Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.
  01
  
  DOR/DMV - Applicants for State of Colorado classified positions must be current residents of Colorado. Are you a current resident of the State of Colorado who can provide proof of Colorado residency?
  • Yes
  • No
  
  02
  
  This position requires working with time sensitive tasks in a fast-paced customer service environment. In your experience, how do you prioritize work in this type of environment? Include your work style, skills, and/or tools used.
  03
  
  Please share your work experience answering a large volume of customer calls each day.
  04
  
  Describe your work experience approaching and de-escalating upset customers. Include what techniques and skills you use.
  05
  
  In your previous performance evaluations, what have you excelled at, and what items have been discussed as opportunities for improvement?
  06
  
  Please explain in detail any of the Preferred Qualifications (listed in the job announcement) that you possess.
  07
  
  Please choose the response that best describes your level of proficiency using Google Suite
  • No Experience
  • Beginner
  • Moderate
  • Proficient
  • Expert
  
  08
  
  CDOR - Are you aware of anyone with whom you have a personal relationship (including, but not limited to, any family members or those you or a family member have an intimate relationship with) currently employed with DOR? If yes, please provide the name of the employee and the Division they work in. Per DOR Policy OHR-006, family includes spouse, partner, child, parent, sibling, grandparent, grandchild, aunt, uncle, niece, nephew, or cousin, including those related by marriage, civil union, common law, blood, adoption or foster care.
  09
  
  CDOR (Set Salary) - The salary for this position is $50,856.00 annually. Are you still interested in this position? Marking "no" will result in removal from consideration. As a reminder, per the requirements of the Step Pay Program, any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series.
  • Yes
  • No
  
  10
  
  CDOR (Remote) - By clicking "Yes" below, I am certifying that I understand that this position is designated as a remote work position. This indicates the selected employee will work outside of a traditional State facility, but may be required to perform work on site occasionally as determined by the supervisor of the position. Although it is designated as remote, the position is still part of the State classified personnel system and as such requires applicants to be a current Colorado Resident at the time of application per The Colorado Constitution, Article XII, Section 13.
  • Yes
  • No
  
  Required Question

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