• Job Description

  Req#: KRA-10084

  Description

  Welcome to the Kalahari Experience

  At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.

  But we’re more than a resort. As a major employer, we provide thousands of jobs and career growth opportunities while delivering exceptional service. Our associates take care of millions of guests each year, making every visit special.

  Beyond our walls, we’re making a difference. Through our partnership with charity: water , we’re committed to bringing clean water to one million people in Africa.

  Waterpark Revenue Manager

  Kalahari Resorts & Conventions is seeking a Waterpark Revenue Manager to oversee all revenue-generating aspects of the Waterpark, including direct oversight of the Waterpark Front Desk and Guest Services operations. This role is responsible for maximizing existing revenue streams while identifying , implementing, evaluating, and managing new opportunities to enhance profitability and the overall guest experience.

  In this dynamic role, the Waterpark Revenue Manager leads the strategic direction of the Waterpark Front Desk—ensuring efficient operations, accurate transaction processing, and exceptional guest service. This includes driving upsell initiatives, managing guest flow, and aligning service practices with revenue goals. The position collaborates closely with internal teams to ensure consistency in service delivery, reporting accuracy, and optimization of both guest satisfaction and financial performance.

  Key Responsibilities :

  • Oversee day-to-day operations of the Waterpark Front Desk and Guest Services team, ensuring high levels of guest satisfaction and operational efficiency.

  • Monitor and analyze revenue trends across the Waterpark to inform pricing strategies, staffing models, guest service enhancements, and Cabana rentals.

  • Implement and manage upsell programs, package offerings, and point-of-sale opportunities that align with guest needs and revenue targets.

  • Train and develop Front Desk and Guest Services team members to uphold service standards and support revenue-focused initiatives.

  • Collaborate with internal departments (e.g., Finance, Operations, Marketing) to align Waterpark revenue strategies with broader resort goals.

  • Experience with point-of-sale (POS), property management systems (PMS), and revenue management tools.

  Re q uired Experience :

  • 1-2 years in a Supervisory/Management position. Prior supervisory or management experience required ; experience leading front-line guest service teams strongly preferred.

  • Prior experience with guest resolution.

  • Experience with point-of-sale (POS), property management systems (PMS), and revenue management tools.

  • Excellent communication skills, ability to manage time effectively, attention to detail, and proficiency in relevant software systems including Excel.

  • Bachelor’s degree in business/Hotel Management preferred but not required .

  Company Mission

  We promise to deliver products and services beyond expectations.

  Recruiting Vision

  We understand that the individual is the most important element in the recruitment process. In mirroring the spirit of the brand, we promise authenticity, curiosity, honesty, and follow-through. Whether a current opening exists or not, relationship building is critical to the success of our company.

  A Sampling of Our Benefits

  • Our team enjoys a comprehensive and attractive benefits plan:

  • Promotion from within

  • Mental, Financial, Physical, Work/Life, and Career wellness initiatives

  • Educational opportunities

  • Full and varied benefits package available for full-time associates

  • 401(k) with company match

  • Appreciation days, parties, and retention programs

  • Paid time off and holiday pay

  • Discounts and resort perks

  Kalahari Resorts & Conventions frequently receives awards and accolades for taking care of its associates and guests. Recognition includes Forbes' America’s Best Midsize Employers, Condé Nast Traveler’s #1 World’s Coolest Indoor Waterparks, Best Family-Friendly Meeting Hotel and Resort in Smart Meeting’s Smart Stars Awards, Parents’ Magazine Kids’ Travel Award Winner, and TripAdvisor’s Travelers’ Choice Awards.

  Current locations include Wisconsin Dells, Wisconsin (2000); Sandusky, Ohio (2005); Pocono Manor, Pennsylvania (2015); Round Rock, Texas (2020); and Spotsylvania County, Virginia (2026).

  Kalahari Resorts & Conventions is an equal opportunity employer.

• About the company

  The Kalahari Resort and Convention Center is a water park resort chain with locations in Wisconsin Dells, Wisconsin; Sandusky, Ohio; Pocono Manor, Pennsylvania; and in Round Rock, Texas.

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