Remote Jobs
Weekend Member Operations and Experience Specialist - Advanced Research & Escalations Specialist
What's your preference?
Job Description
- Req#: 7484410003
Employer Industry: Financial Services/Fintech
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Flexible scheduling with coverage required on weekends and a customizable weekday schedule
- Work within a dynamic and innovative team environment
- Chance to leverage your financial industry expertise and technology to provide exceptional member service
- Commitment to professional development and continuous learning
What to Expect (Job Responsibilities):
- Interact with members across various support channels, including email and chat, to provide exceptional service
- Serve as a subject matter expert on Public's features, products, and services, ensuring members are well-informed
- Collaborate with cross-functional teams, including Legal, Operations, and Compliance, to resolve member issues
- Conduct advanced research into complex member escalations, such as trade disputes and regulatory inquiries
- Advocate for member feedback and feature requests to enhance overall member satisfaction
What is Required (Qualifications):
- 3-5 years of experience in financial services, fully licensed with Series 7 and 63
- Prior experience as a Customer Escalation Specialist or Customer Escalation Manager in financial services or fintech
- High degree of comfort or ability to learn and leverage technology to serve members
- Strong commitment to providing excellent service and ensuring positive member experiences
- Ability to work independently and creatively solve problems
How to Stand Out (Preferred Qualifications):
- Active Public member (sign up today!)
- Proven ability to professionally develop yourself and others in a fast-paced environment
#FinancialServices #CustomerSupport #CareerOpportunity #FlexibleSchedule #ProfessionalDevelopment
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.