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Weekend Team - Inbound Retention Specialist - Sales - US - Remote
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Job Description
- Req#: 13697
Employer Industry: Online Advertising and Local Business Services
Why consider this job opportunity:
- Base salary of $50,000 plus performance-based incentives
- Comprehensive medical, vision, and dental coverage effective from day one
- Generous paid time off: 15 days PTO, 12 paid holidays, plus additional wellness days
- Flexible work environment with the option to work from home
- Supportive mental health services and wellness subsidies available
- Opportunity to work with and support local businesses, making a positive impact in the community
What to Expect (Job Responsibilities):
- Provide exceptional and timely customer support to strengthen revenue retention
- Engage with current Yelp advertisers through an inbound phone queue, educating them on ad performance metrics
- Demonstrate the value of Yelp's advertising solutions and adapt recommendations based on client needs
- Utilize strong listening and conflict resolution skills to handle escalated client concerns
- Consistently achieve and exceed monthly performance goals
What is Required (Qualifications):
- Bachelor’s Degree or 3+ years of relevant client-facing experience
- Proficiency with computers and information systems
- Strong verbal and written communication skills
- Proven problem-solving and troubleshooting abilities
- Excellent time management and organizational skills
How to Stand Out (Preferred Qualifications):
- Experience in account management, sales, advertising, or small business
- Passion for supporting local businesses and understanding their role in local economies
- Ability to handle tough conversations professionally and solutions-oriented
#OnlineAdvertising #CustomerSuccess #RemoteWork #LocalBusinessSupport #CareerGrowth
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