• Job Description

  Req#: R_2505_6387

  About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

  The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

  It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

  What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

  The Wellness and Resiliency Lead for Learning is responsible for designing learning modules and content for all Content Moderation campaigns, specifically our Resiliency Studio . This individual uses data and research in designing and implementing the W+R Learning Agenda for all geographies .

  As a Wellness & Resiliency Lead, you will:

  • Leads the development and continuous improvement of a comprehensive wellness training program ensuring strategic alignment with specific business goals and partner requirements

  • Using data and research, identifies learning needs and recommends learning and development solutions and interventions to support wellness and resilience

  • Acts as W&R content expert and designs learning and development programs and solutions

  • Collaborates with W&R Leadership Team and key internal/external stakeholders to recommend and deploy effective solutions to achieve defined learning and development objectives

  • Uses a variety of learning modalities, including virtual and eLearning to design curriculum

  • Creates and leads the delivery of TaskUs standardized W&R learning programs, including client-created training requirements, to new and existing employees during onboarding, and as needed throughout employment

  • Develops and implements a comprehensive communication strategy to promote and market W&R learning and development programs

  • Partners with the W&R Team and key stakeholders, specifically but not limited to the Learning Experience Team to ensure that mandatory W&R training requirements are met during onboarding and beyond.

  • Researches and presents new technologies and methodologies in workplace learning relevant to W&R

  • Plans and organizes schedules of Facilitators for specific wellness sessions

  • Conducts classroom observations and provides timely feedback and/or coaching to Facilitators

  • Facilitates regular briefings and meetings with Facilitators to keep them engaged and informed of session updates

  • Trains and onboards new facilitators to ensure global program standards are maintained in the department

  • Provides continuous professional development opportunities for wellness and resiliency staff through internal and external training (when available/appropriate)

  • Gathers data to report to the Director of Research and Data Analytics for Resiliency and other key stakeholders

  • Represents the department’s training initiatives in leadership meetings and client presentations, as requested

  • Initiates and facilitates specific programs, activities and projects between and among sites and geos, assigned by W&R Leadership

  • Develops self by proactively seeking programs and learning opportunities within and outside the company and finds ways to teach and transfer the same skill to the team

  Do you have what it takes to become a Wellness & Resiliency Lead?

  Requirements:

  • Must have at least 3 years experience designing modules focused towards Wellness, and Psychosocial topics

  • Preferably a Psychology degree holder

  • At least 1 to 2 years of experience within a BPO setting

  
  

  About TaskUs

  TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, Technology, FinTech and HealthTech. As of March 31, 2023, TaskUs had a worldwide headcount of approximately 47,700 people across 27 locations in 13 countries, including the United States, the Philippines and India.

  In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics and circumstances. Inclusive and equitable practices is our responsibility as a business.

  TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodation in any part of the hiring process, please let us know.

  “Please take note that TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.”

  
  
  

  How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

  
  DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

  We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .

• About the company

  TaskUs is a fast growing tech-enabled BPO company, delivering customer support, AI operations and content security services to power innovative companies.

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