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Windows Helpdesk Analyst
This job is now closed
Job Description
- Req#: 25-00032
Employer Industry: Managed Services / IT Support
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Fully remote work arrangement, providing flexibility
- Strong focus on customer service and technical skill development
- Collaborative team environment with a focus on problem-solving
- Chance to work with diverse technologies including Office 365 and SharePoint
What to Expect (Job Responsibilities):
- Manage and resolve service tickets, escalations, incidents, and requests within SLAs
- Prioritize and diagnose technical issues efficiently using remote support tools
- Run pre-written scripts for account provisioning, licensing, and offboarding tasks
- Ensure first-call resolution by understanding requests and asking the right questions
- Document resolutions and maintain clear communication with clients and team members
What is Required (Qualifications):
- 1+ years in an IT support role (Tier 1 or Tier 2 preferred)
- Associate's or Bachelor's degree in IT or related field (or equivalent experience)
- Windows 10 support experience
- Office 365 administration knowledge
- Strong customer service and communication skills
How to Stand Out (Preferred Qualifications):
- Experience with AutoTask or ServiceNow
- Active Directory knowledge
- Prior experience at a Managed Services Provider (MSP)
- Bilingual - English/Spanish
#ITSupport #RemoteWork #HelpDesk #CareerGrowth #CustomerService
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