• Job Description

  Req#: 2667850
  WordPress Support Specialist (Contractor)
  
  Mannix Marketing, Inc. | Glens Falls, NY (Remote) | 1099 Contractor | $15-$35/hr DOE
  About Mannix Marketing
  
  Mannix Marketing is an award-winning, full-service digital marketing and web development agency founded in 1996 and based in Glens Falls, NY. We build custom-coded, SEO-optimized WordPress websites for clients across industries including healthcare and senior living, B2B and manufacturing, travel and tourism, and nonprofits. Every site we build is hand-coded - no page builders, no bulky themes - and maintained to WCAG 2.2 AA accessibility standards. We're a fully remote team that takes pride in delivering reliable, measurable results for our clients.
  The Role
  
  We're looking for a skilled WordPress Support Specialist to join our team as an ongoing contractor. You'll work within our support queue to handle maintenance, troubleshooting, and administrative requests across a portfolio of custom-coded WordPress client sites. This is a ticket-based, asynchronous-friendly role that requires someone who can work independently, communicate clearly with non-technical clients, and deliver accurate, clean work the first time.
  
  This is not a design or new-build role. It is a maintenance and support role requiring genuine depth in WordPress and server-side fundamentals.
  What You'll Do
  
  • Resolve incoming support tickets via Zendesk - content updates, plugin issues, broken layouts, form troubleshooting, and more
  • Perform edits and updates on custom-coded WordPress sites (PHP, custom themes, no page builders)
  • Manage and troubleshoot hosting issues including cPanel, DNS records, SSL certificates, and domain configuration
  • Work with plugins including ACF Pro, Gravity Forms, Classic Editor, Yoast SEO, and Custom Post Type UI
  • Assist with Google Workspace administration tasks including user management, email setup, and permissions
  • Identify and escalate issues that require developer-level intervention
  • Communicate clearly and professionally with clients and internal team members when explaining technical issues in plain language
  You Must Have
  
  • 3+ years of hands-on WordPress experience working with custom-coded themes - not page builders
  • Demonstrable experience with custom PHP and WordPress template hierarchy
  • Comfort working in sites built without Gutenberg, Elementor, Divi, Beaver Builder, or similar tools
  • Experience with cPanel, DNS management, SSL installation/renewal
  • Familiarity with ACF Pro, Gravity Forms, Classic Editor, and Yoast SEO
  • Experience using a ticketing system (Zendesk strongly preferred)
  • Ability to write custom CSS - no Tailwind, no Bootstrap
  • Strong written communication skills - you'll often be the first point of contact for clients describing issues
  Strongly Preferred
  
  • Google Workspace admin experience (adding users, configuring email, managing aliases and permissions)
  • Familiarity with WCAG 2.2 AA accessibility standards
  • Experience supporting an agency client portfolio (multiple sites simultaneously)
  • Upwork or other platform profile with verifiable reviews from support/maintenance work
  What We're NOT Looking For
  
  We want to be direct to save everyone time. Please do not apply if:
  
  • Your WordPress experience is primarily with Elementor, Divi, Beaver Builder, or other page builders
  • You have not worked with custom PHP themes or hand-coded WordPress sites
  • You have no experience with a ticketing or help desk system
  • Your portfolio consists mainly of site builds rather than ongoing maintenance and support work
  Work Arrangement
  
  • Remote - work from anywhere with reliable internet
  • Availability: Eastern Time business hours preferred; some asynchronous flexibility available
  • Engagement type: 1099 contractor, ongoing - hours vary by ticket volume
  • Rate: $15-$35/hr depending on experience and demonstrated skill

• About the company

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