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Work at Home Customer Service Agent (Full-Time & Part-Time) (GA)
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Job Description
- Req#: 48149
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Competitive compensation based on experience
- Incentives & rewards, including cash bonuses and prizes
- Comprehensive health benefits available after 60 days of employment
- Opportunities for career growth with a focus on internal promotions
- Paid training to enhance your skills while earning a paycheck
- Engaging work environment with a casual dress code
What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology for account management tasks
- Recognize sales opportunities and apply sales skills to upgrade services
- Explain and position products and processes to customers
- Ensure first call resolution through effective problem-solving and call handling
What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
How to Stand Out (Preferred Qualifications):
- Experience in customer service or sales roles
- Familiarity with conflict resolution and negotiation techniques
- Ability to thrive in a fast-paced environment
- Strong interpersonal skills and ability to build relationships with customers
#BusinessProcessOutsourcing #CustomerService #SalesOpportunities #CareerGrowth #EngagingWorkEnvironment
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