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Work at Home Customer Service Agent (Full-Time & Part-Time) NM)
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Job Description
- Req#: 48154
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Paid Time Off and paid holidays to ensure work-life balance
- Opportunities to participate in contests with cash bonuses and prizes, including electronics and vacations
- Comprehensive health benefits including medical, dental, and vision coverage after 60 days of employment
- Focus on internal promotions with significant career growth opportunities
- Engaging work environment with a team-oriented culture
- Casual dress code to promote comfort at work
What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology to complete account management tasks
- Recognize and seize sales opportunities to upgrade services
- Explain and position products and processes to customers
- Escalate customer dissatisfaction to the managerial team as needed
What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
How to Stand Out (Preferred Qualifications):
- Experience in customer service or technical support roles
- Strong aptitude for conflict resolution, problem solving, and negotiation
- Ability to thrive in a fast-paced environment with change and ambiguity
- Demonstrated ability to build relationships with team members and customers
#BusinessProcessOutsourcing #CustomerService #CareerGrowth #HealthBenefits #TeamCulture
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