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Work from Home Bilingual (Spanish) Senior Customer Service Coordinator - Partnership Servicing


Pay$49774.00 / year
LocationRichmond/Virginia
Employment typeFull-Time

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  • Job Description

      Req#: R210114
      Employer Industry: Financial Services

      Why consider this job opportunity:
      - Salary up to $49,774
      - Comprehensive benefits package including Medical, Dental, Vision, and mental wellness support from day one
      - Flexible schedule options and paid time off
      - Opportunities for professional development, including tuition reimbursement
      - 100% remote work position, allowing for a comfortable home office environment
      - Supportive and inclusive company culture focused on diversity and equity

      What to Expect (Job Responsibilities):
      - Provide exceptional customer service and problem-solving support to customers, ensuring compliance with regulations
      - Handle escalated customer complaints and complex situations, utilizing de-escalation techniques
      - Investigate customer concerns and contribute to process improvements based on trending issues
      - Assist and guide other customer service associates in resolving customer inquiries and issues
      - Maintain a strong attention to detail while managing multiple customer interactions

      What is Required (Qualifications):
      - High school diploma, GED, or equivalent certification
      - At least 3 years of customer service or call center experience
      - At least 1 year of experience using Google Suite or Microsoft Office
      - Fluent in both Spanish and English
      - Consistent attendance and dependability in a work environment

      How to Stand Out (Preferred Qualifications):
      - At least 4 years of customer service or call center experience
      - At least 1 year of experience working in the financial industry

      #FinancialServices #CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion

      "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
  • About the company

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