Employer Industry: Financial Services

Why consider this job opportunity:
- Salary up to $49,774
- Comprehensive benefits package including Medical, Dental, Vision, and mental wellness support from day one
- Flexible schedule options and paid time off
- Opportunities for professional development, including tuition reimbursement
- 100% remote work position, allowing for a comfortable home office environment
- Supportive and inclusive company culture focused on diversity and equity

What to Expect (Job Responsibilities):
- Provide exceptional customer service and problem-solving support to customers, ensuring compliance with regulations
- Handle escalated customer complaints and complex situations, utilizing de-escalation techniques
- Investigate customer concerns and contribute to process improvements based on trending issues
- Assist and guide other customer service associates in resolving customer inquiries and issues
- Maintain a strong attention to detail while managing multiple customer interactions

What is Required (Qualifications):
- High school diploma, GED, or equivalent certification
- At least 3 years of customer service or call center experience
- At least 1 year of experience using Google Suite or Microsoft Office
- Fluent in both Spanish and English
- Consistent attendance and dependability in a work environment

How to Stand Out (Preferred Qualifications):
- At least 4 years of customer service or call center experience
- At least 1 year of experience working in the financial industry

#FinancialServices #CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion

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