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Job Description
- Req#: 33974
Employer Industry: Workforce Management Solutions
Why consider this job opportunity:
- Salary up to $75,000
- Opportunity for career advancement and growth within the organization
- Remote work flexibility with occasional travel to the work site in Alexandria, Virginia
- Comprehensive benefits package including health insurance, life and disability insurance, and a retirement savings plan
- Supportive and collaborative work environment focused on employee morale and optimal performance
- Chance to work with advanced call center staffing tools and methodologies
What to Expect (Job Responsibilities):
- Create and analyze data reports on call/web chat patterns and agent performance
- Develop optimal staffing schedules based on volume forecasts and productivity targets
- Monitor real-time agent performance and adherence to schedules
- Conduct training sessions for supervisors on workforce management tools and processes
- Identify service level risks and recommend improvements to management
What is Required (Qualifications):
- Must be a U.S. citizen; dual citizenship is not acceptable
- Active Public Trust clearance or ability to successfully pass the clearance process
- High School Diploma or equivalent
- Minimum of 2 years of experience in a Workforce Management role in a contact center
- Proficient in call center staffing tools and staffing models
How to Stand Out (Preferred Qualifications):
- Bachelor's degree in a relevant field of study and 3+ years of relevant professional experience
- Strong data analysis and presentation skills
- Excellent written and oral communication abilities
- Capacity to work independently in a fast-paced environment
- Proven track record of meeting goals and deadlines
#WorkforceManagement #RemoteWork #CareerGrowth #DataAnalysis #PublicTrustClearanceAbout the company
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