Employer Industry: Communication Solutions

Why consider this job opportunity:
- Competitive salary range up to $80,000/year
- Opportunity for career growth and advancement within the organization
- Work with a diverse and passionate team
- Chance to make a difference in the Deaf community
- Flexible work hours outside of standard business operation hours
- Supportive and inclusive work environment

What to Expect (Job Responsibilities):
- Lead and manage a team of schedulers covering planned and on-demand services
- Collaborate with the Director and System Administrator on workforce management decisions
- Plan and execute workforce management improvement goals
- Analyze reports and make staffing recommendations
- Establish and maintain hiring parameters for interpreter staffing

What is Required (Qualifications):
- 5-7 years of applicable work experience
- Advanced knowledge of Automatic Call Distribution (ACD) and call center management-related calculations
- Experience in project leadership and cross-functional team management
- Excellent written and interpersonal communication skills
- Strong technology abilities with various software programs and video conferencing platforms

How to Stand Out (Preferred Qualifications):
- Fluent in American Sign Language

#CommunicationSolutions #CareerGrowth #WorkLifeBalance #DeafCommunity #InclusiveWorkplace

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