Lead Business Analyst

Lead Business Analyst - Conversational AI Enablement

Key Responsibilities

Business Analysis & Requirements Gathering
Data Analytics & Reporting
AI Enablement Support
Stakeholder Coordination & Project Support

Required Qualifications

• 8+ years of Business Analysis experience.
• Strong experience gathering and documenting business requirements.
• Experience bridging business and technical teams.
• Strong data analysis and reporting experience.
• Experience working with technical product managers and technical stakeholders.
• Advanced Microsoft Excel and reporting skills.
• Experience creating presentations and executive-facing materials.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.

Required Technical Skills

• Snowflake
• SQL
• Tableau
• Adobe Analytics
• Microsoft Excel (Advanced)
• Jira / Jira Work Management
• Clarity

AI Knowledge Requirements
Candidates are not expected to build AI models, but must possess sufficient knowledge to:

• Understand conversational AI concepts.
• Assess AI use cases and business opportunities.
• Support AI-focused initiatives and programs.
• Demonstrate familiarity with platforms such as AWS AI Services, OpenAI, and Anthropic.

Preferred Qualifications

• Experience supporting AI or technology-focused teams.
• Understanding of Conversational AI, NLU, LLMs, Generative AI, and Agentic AI concepts.
• Experience with idea management platforms.
• Experience with CRM systems.
• Business intelligence reporting experience.
• Formal project management experience.
• Insurance and/or Claims industry experience.