U.S. Department of Veterans Affairs · Johnson City, Tennessee, US

Lead Medical Support Assistant

OpenOther53232.00

Open — U.S. Department of Veterans Affairs has a posting for this job. Posted 17 Oct 2026.

This posting

Posted 17 Oct 2026 · Other · 53232.00

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About this job

The incumbent serves as Lead Medical Support Assistant (Lead MSA) in the Business Office Inpatient Care Section as part of an interprofessional healthcare team. Lead MSA provides support across multiple ancillary and interprofessional clinics and determines the needs of the Veteran/caregiver. The lead MSA plays an integral role in achieving first-contact resolution through Veteran-centered delivery of care and is responsible for routing clinical questions to appropriate clinical staff.

Duties

The Lead Medical Support Assistant (MSA) is responsible for the coordination of MSA assignments and workflow found in an interprofessional coordinated care delivery model.Major duties include, but are not limited to:

Requirements

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