Logistics Manager

Job Title: Logistics Manager

Job Description

The Logistics Manager leads a customer-focused logistics operation by supporting regional revenue and staffing goals, building and developing a high-performing team, and overseeing end-to-end customer service, order management, and inventory-related processes. This role ensures efficient shipping and receiving, accurate order entry and returns processing, and effective use of ERP, CRM, and other business systems to deliver timely, accurate, and professional service.

Responsibilities

• Support the regional leadership team in achieving annual revenue, profit, and staffing plans by effectively managing logistics and customer service operations.
• Hire, train, and retain a productive team, ensuring appropriate staffing levels and skill sets to meet business needs.
• Supervise, mentor, and develop Customer Service Representatives and other assigned positions, providing clear direction and support.
• Deliver regular performance feedback, conduct formal evaluations, and implement performance improvement plans when necessary.
• Manage daily scheduling, workload distribution, and staffing coverage to ensure consistent, high-quality customer service.
• Foster a positive, collaborative, and customer-focused team culture that promotes accountability and continuous improvement.
• Oversee all incoming customer inquiries via phone, email, and other communication channels, ensuring timely, accurate, and professional responses.
• Manage order entry, returns processing, and customer account updates, maintaining accuracy and compliance with company policies and procedures.
• Coordinate shipping and receiving activities, including warehouse shipping, inventory handling, and logistics workflows.
• Monitor inventory levels and support inventory control processes to maintain accurate records and support operational efficiency.
• Use SAP, CRM, ERP, and other systems to enter, track, and maintain customer and order data with a high degree of accuracy.
• Prepare, track, analyze, and report on key operational and customer service metrics to identify trends and opportunities for improvement.
• Utilize Microsoft Office tools, including Excel, to analyze data, prepare reports, and support decision-making across logistics operations.
• Ensure compliance with internal policies and external requirements related to logistics, customer service, and data management.

Essential Skills

• Hands-on experience with inventory and inventory control in a distribution or warehouse environment.
• Demonstrated customer service skills, with the ability to manage high volumes of inquiries across multiple communication channels.
• Proficiency with SAP and CRM systems for managing customer and order information.
• Accurate and efficient data entry skills, with strong attention to detail.
• Intermediate or higher-level skills in Microsoft Excel, including the ability to work with spreadsheets, formulas, and data analysis.
• Intermediate or higher-level skills with distribution ERP systems to manage orders, inventory, and logistics workflows.
• Demonstrated leadership skills, including team supervision, coaching, and performance management.
• High level of integrity and commitment to ethical, transparent business practices.
• Strong organizational skills, with the ability to manage multiple tasks, priorities, and deadlines effectively.
• Proficiency with Microsoft Office applications for communication, documentation, and reporting.

Why Work Here?

You will join a culture that values integrity, collaboration, and continuous improvement, where your leadership in logistics and customer service directly contributes to the organization’s success. The role offers a stable weekday schedule, opportunities to develop your skills with modern ERP and CRM technologies, and the chance to grow as a leader while working in a supportive, team-oriented environment.

Work Environment

This position follows a standard Monday through Friday schedule from 8:00 a.m. to 5:00 p.m., providing predictable daytime hours. The role operates in a logistics and distribution environment that relies on ERP, SAP, CRM, and Microsoft Office tools to manage orders, inventory, and customer interactions. You will work closely with customer service and warehouse teams in a professional setting focused on accuracy, efficiency, and responsive service.

Job Type & Location

This is a Permanent position based out of Bossier City, LA.

Pay and Benefits

The pay range for this position is $70000.00 - $80000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Standard insurance benefits package, and a company-matched 401(k) retirement plan

Workplace Type

This is a fully onsite position in Bossier City,LA.

Application Deadline

This position is anticipated to close on Sep 25, 2026.

About Aerotek

Aerotek® Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 18,000 clients each year. Aerotek is an Allegis Group company, the global leader in workforce and business solutions. To learn more, visit: Aerotek.com | 1-888-AEROTEK.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.