Manager, Software Engineering

7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation — working hard to be the customer's first choice. 7-Eleven empowers our employees to 'activate awesome' and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.

7-Eleven’s Store Technology organization is seeking an experienced Store Systems Engineering Manager to lead the software engineering strategy and delivery for point-of-sale and related store technology platforms.

This leader will manage engineering teams responsible for designing, developing, enhancing, and supporting reliable POS software used in a high-volume retail environment. The role partners with Product, Store Operations, Enterprise Architecture, Cyber Security, Infrastructure, and business stakeholders to deliver secure, scalable, maintainable, and easy-to-support software for stores.

The ideal candidate combines strong people leadership with deep experience in POS or transaction-processing software, cloud-native engineering, distributed systems, integrations, and modern software delivery practices.

KEY DUTIES AND RESPONSIBILITES:

• Lead, coach, and develop software engineering teams delivering POS software and Store Systems capabilities across the full product lifecycle.
• Define and execute the engineering roadmap for POS applications, services, integrations, APIs, and supporting platforms.
• Establish technical direction and architecture for secure, reliable, scalable, and highly available POS software.
• Lead solution evaluation, technical design, architecture reviews, code reviews, testing strategy, release planning, production support, and continuous improvement.
• Partner with Product and Store Operations to translate business and store requirements into clear technical solutions and delivery plans.
• Balance short-term delivery needs with long-term platform modernization, maintainability, resiliency, and total cost of ownership.
• Identify technical risks, dependencies, resource needs, and delivery timelines; communicate trade-offs clearly to stakeholders and senior leadership.
• Improve software development practices, engineering standards, quality controls, and operational readiness across the team.
• Drive adoption of Agile/Scrum and SAFe practices from design through development, testing, implementation, production, and support.
• Define and execute the cloud technology strategy for Store Systems, aligned with enterprise DevOps, architecture, security, and digital priorities.
• Drive adoption of CI/CD automation, Infrastructure as Code, containerized deployments, automated testing, and disciplined release management.
• Partner with Cyber Security & follow architecture guidelines to implement security controls, governance, disaster recovery, resilience, and compliance requirements.
• Establish and track engineering KPIs and OKRs, including delivery predictability, quality, reliability, availability, incident reduction, and business value.
• Build a high-performance engineering culture through hiring, mentoring, career development, knowledge sharing, and structured learning plans.
• Research and evaluate technologies that improve POS software performance, store reliability, developer productivity, and operational efficiency.
• Present delivery outcomes, investment needs, risks, and technical recommendations to executives and business stakeholders.

EDUCATION AND EXPERIENCE:

EDUCATION: Bachelors/4 Yr Degree, bachelor’s with 12+ years of experience or master's degree with 10+ years of experience in computer science

YEARS OF RELEVANT WORK EXPERIENCE: 12+ years

YEARS OF MANAGEMENT EXPERIENCE: 5+ years

SPECIFIC KNOWLEDGE AND SKILLS:

• Bachelor’s degree with 12+ years of experience or master's degree with 10+ years of experience in computer science
• 12+ years software engineering experience, 5+ years engineering leadership experience, and proven success leading enterprise-scale engineering organizations.
• Strong expertise in enterprise architecture, distributed systems, microservices, event-driven architecture, integration patterns, and secure software development.
• Deep knowledge of Quality Engineering, QA Automation, automation frameworks, performance testing, TDD, BDD, and test strategy development.
• Advanced cloud, DevOps, CI/CD, Infrastructure as Code, observability, and platform engineering experience.
• Strong leadership, stakeholder management, vendor management, budget ownership, and strategic planning capabilities.
• Lead development of transaction-oriented software that can support high volume, low latency, and strong availability requirements.
• Establish engineering patterns for POS application services, REST APIs, integrations, data access, messaging, and event-driven workflows.
• Guide application modernization and migration from legacy technologies to maintainable cloud-native services with minimal business disruption.
• Ensure software is designed for observability, troubleshooting, monitoring, incident response, disaster recovery, and production support.
• Promote automated unit, integration, functional, performance, and regression testing appropriate for POS and retail systems.
• Collaborate across engineering and operations teams to resolve complex production issues and improve root-cause analysis and problem management.
• Ensure technical documentation, support procedures, release processes, and operational handoffs are complete and sustainable.

Preferred Experience

• Experience working in retail, store technology, POS, self-checkout, payments, or distributed field operations.
• Experience modernizing legacy POS or store systems to cloud-native architectures.
• Experience leading large-scale data or application migrations with near-zero downtime.
• Experience working with enterprise product teams, store operations, vendors, and cross-functional technology organizations.

Leadership Attributes

• Customer-focused and accountable for reliable software that supports store teams and business operations.
• Strategic and pragmatic, with the ability to connect architecture decisions to delivery outcomes.
• Collaborative and influential across Product, Operations, Architecture, Security, Infrastructure, and Engineering.
• Clear and concise communicator who can simplify complex technical topics for senior leaders and business partners.
• Proactive, decisive, and committed to continuous improvement in engineering quality, delivery, and operational excellence.

Application Development & Architecture: Java, C, C++, Node.js, React, Windows Application Development, REST APIs, Spring boot Framework, JSON, MongoDB, NoSQL Databases, Microservices Architecture, Event-Driven Architecture, Distributed Systems, Enterprise Integration Patterns, Domain-Driven Design

Cloud & Platform Engineering: AWS, Azure, EC2, Lambda, Fargate, S3, SNS, SQS, API Gateway, Kinesis, Auto Scaling, CloudFormation, Terraform, Docker, Kubernetes

DevOps & Observability: Jenkins, GitLab CI/CD, DevOps, Prometheus, Grafana, ELK Stack, Loki, New Relic, CloudWatch

Methodologies & Delivery: Agile, SAFe Agile, CI/CD, TDD, BDD, Quality Engineering, QCE, Continuous Improvement, SSDLC

This job description is intended to describe the general nature and level of the work being performed by the individuals assigned to this job. This is not an exhaustive list of all duties and responsibilities. Management reserves the right to amend and change the duties and responsibilities of this job to meet business and organizational needs, as necessary.

If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.

For a general description of all benefits 7-Eleven is offering in Canada for the position, please visit this link.