Medical Assistant

ABOUT US

A Specialty Path to Good Health

Upperline Health is the nation’s largest provider dedicated to lower extremity, wound and vascular care. Founded in 2017 with the ambitious goal of changing specialty care, Upperline Health delivers a more efficient path for patients to receive consistent and effective treatment for chronic illnesses.

Triage is temporary.
Treatment is transformative.

Upperline Health providers coordinate patients’ care among a team of physician specialists, nurse practitioners, care navigators, nutritionists, social workers and pharmacists for integrated treatment that addresses patients’ immediate and long-term health needs. We put patients at the center of value-based care.

WHY JOIN OUR TEAM?

• Competitive compensation
• Generous comprehensive benefit options including medical, dental, vision, 401K and PTO
• Work life balance – regular weekday clinic hours
• Supportive interdisciplinary team

Position Summary

The Medical Assistant (MA) is responsible for providing clinical and administrative support to physicians and advanced practice providers within an outpatient endocrinology practice. This position plays an essential role in facilitating efficient patient flow, supporting quality patient care, maintaining accurate medical records, and ensuring compliance with established clinical workflows and organizational policies.

The Medical Assistant works collaboratively with providers, front office personnel, and other clinical team members to deliver an exceptional patient experience while supporting the daily operational needs of the practice. The MA is expected to demonstrate initiative, accountability, flexibility, and the ability to manage multiple responsibilities in a fast-paced clinical environment.

Essential Duties and Responsibilities

1. Clinical Patient Care and Provider Support

• Prepare examination rooms and ensure they are clean, organized, and properly stocked.
• Review upcoming patient schedules and prepare patient charts in advance of scheduled appointments.
• Room patients and obtain vital signs, including blood pressure, pulse, temperature, height, weight, and oxygen saturation as appropriate.
• Obtain and update patient medication lists, allergies, medical history, and pharmacy information.
• Perform medication reconciliation and identify discrepancies for provider review.
• Document patient information accurately and timely in the Electronic Health Record (EHR).
• Assist providers with patient examinations and in-office procedures within the scope of training and applicable state regulations.
• Perform and document point-of-care testing, including blood glucose, A1c, and urine testing, as ordered.
• Assist with finger-stick blood glucose testing and other approved clinical procedures.
• Ensure relevant laboratory results, diagnostic reports, and clinical documentation are available for provider review.
• Communicate outstanding clinical needs, abnormal findings, and patient concerns to the appropriate provider.
• Maintain efficient patient rooming and examination room turnover.

2. Endocrinology-Specific Clinical Responsibilities

• Support diabetes management workflows, including preparation for patient visits and review of available glucose monitoring data.
• Assist with continuous glucose monitor (CGM) downloads, insulin pump downloads, and other diabetes technology when trained and authorized.
• Ensure diabetes technology reports are uploaded into the EHR and available for provider review before appointments whenever possible.
• Assist with diabetic supply documentation and related patient requests.
• Support thyroid and other endocrine-related diagnostic workflows.
• Assist with coordination of laboratory orders, diagnostic testing, and referrals.
• Monitor outstanding clinical orders and communicate follow-up needs to the appropriate team member.
• Reinforce provider-directed patient education and instructions within the MA's scope of practice.

3. Medication Management and Prior Authorizations

• Process medication refill requests according to established office protocols.
• Complete and submit medication prior authorizations through CoverMyMeds or other designated platforms.
• Obtain and submit supporting clinical documentation required for prior authorization requests, including office notes, laboratory results, medication history, and other relevant records.
• Monitor pending prior authorizations and follow up with insurance companies and pharmacies as necessary.
• Communicate authorization approvals, denials, and additional requirements to the appropriate provider.
• Escalate medication access concerns and denied authorizations requiring provider intervention.
• Ensure all prior authorization activities are documented appropriately in the EHR.
• Coordinate medication-related requests in accordance with established clinical workflows and organizational policies.
• Maintain accountability for assigned prior authorizations through completion or appropriate escalation.

4. Electronic Health Record, Inbox, and Documentation Management

• Maintain accurate and timely documentation in the designated EHR system.
• Review patient charts before appointments to identify missing information, outstanding orders, and required documentation.
• Ensure medication lists, allergies, and patient histories are updated.
• Enter provider-directed orders and referrals as permitted by established protocols.
• Review assigned provider inboxes and clinical task queues daily.
• Address assigned tasks within established turnaround expectations.
• Appropriately route patient messages, medication requests, laboratory results, and clinical questions to the responsible provider.
• Monitor outstanding orders, referrals, and follow-up requests to ensure appropriate completion.
• Avoid allowing assigned tasks or patient communications to remain unresolved without appropriate follow-up.
• Maintain confidentiality and comply with HIPAA regulations and organizational documentation standards.

5. Patient Communication and Care Coordination

• Respond to patient telephone calls and electronic messages within established workflows.
• Route clinical questions to the appropriate provider or clinical team member.
• Assist with coordinating laboratory testing, referrals, and follow-up appointments.
• Communicate appointment preparation instructions and reinforce provider-directed care plans.
• Assist patients with questions regarding diabetes technology and office processes within the MA's scope of practice.
• Escalate urgent patient concerns promptly and appropriately.
• Provide professional, compassionate, and respectful patient interactions.

6. Daily Practice Operations and Patient Flow

• Maintain efficient patient flow and communicate delays or scheduling concerns to the clinical team.
• Ensure patients are appropriately prepared before the provider encounter.
• Prepare and organize examination rooms for scheduled appointments.
• Monitor examination room supplies and communicate replenishment needs.
• Assist with daily opening and closing clinical responsibilities as assigned.
• Collaborate with front office personnel to maintain an efficient patient experience.
• Support provider schedules while maintaining patient care and documentation standards.
• Participate in daily huddles, staff meetings, and operational training.
• Communicate workflow barriers and operational concerns to practice leadership promptly.
• Complete assigned clinical responsibilities within scheduled working hours, when operationally feasible.

7. Cross-Training and Team Collaboration

• Maintain competency in core Medical Assistant responsibilities across the practice.
• Participate in cross-training for clinical workflows, EHR functions, medication management, prior authorizations, and diabetes technology.
• Provide clinical coverage and assistance to other providers or practice locations when assigned.
• Collaborate with physicians, nurse practitioners, practice managers, site coordinators, and front office personnel.
• Demonstrate flexibility and accountability when practice needs or staffing assignments change.
• Participate in initiatives designed to improve clinical workflows, patient access, and operational efficiency.

8. Additional Duties and Responsibilities

• Perform other clinical, administrative, and operational duties as assigned by the Practice Manager, Site Coordinator, or designated leadership.
• Assist with additional responsibilities necessary to support daily practice operations, patient care, and provider needs.
• Adapt to changing operational priorities and assist with cross-coverage as needed.
• Participate in additional training and assume responsibilities consistent with job requirements, competency, and applicable scope-of-practice regulations.

Qualifications and Requirements

• High school diploma or GED required.
• Completion of an accredited Medical Assistant program preferred.
• Certified or Registered Medical Assistant (CMA/RMA) preferred.
• Previous Medical Assistant experience in an outpatient medical practice preferred.
• Endocrinology or diabetes care experience strongly preferred.
• Working knowledge of medical terminology, clinical procedures, and patient care workflows.
• Experience with electronic health record systems preferred.
• Familiarity with prior authorization processes, CoverMyMeds, and medication refill workflows.
• Strong organizational, communication, and multitasking skills.
• Ability to work independently and collaboratively in a fast-paced clinical environment.
• Ability to maintain patient confidentiality and professional boundaries.

Physical Requirements

• Ability to stand, walk, and move throughout the practice for extended periods.
• Ability to assist with patient positioning and routine clinical activities.
• Ability to lift and carry clinical supplies as needed.
• Ability to operate standard office equipment and clinical devices.

Work Schedule and Expectations

• Minimum of 30 scheduled hours per week.
• Schedule may include weekday shifts based on practice operational needs.
• Reliable attendance and punctuality are essential.
• Flexibility to support provider schedules and patient care demands.
• Compliance with assigned work hours, timekeeping procedures, and organizational policies is required.

Performance Expectations and Accountability

Medical Assistants are expected to consistently demonstrate the following:

1. Provider Readiness

• Patient charts are reviewed and prepared before scheduled encounters.
• Medications are reconciled, vital signs are completed, and relevant clinical information is available.
• CGM, insulin pump, and other relevant diagnostic reports are prepared for provider review whenever applicable.

2. Prior Authorization Accountability

• Assigned prior authorizations are submitted timely, monitored, and followed through to completion or appropriate escalation.
• Supporting documentation is obtained and submitted accurately.
• Pending and denied authorizations receive appropriate follow-up.

3. Inbox and Task Management

• Assigned provider inboxes and clinical tasks are reviewed daily.
• Tasks are completed within established turnaround expectations.
• Unresolved issues are appropriately escalated.

4. Patient Flow and Clinical Efficiency

• Patients are roomed efficiently and examination rooms are maintained.
• Providers receive appropriate clinical support throughout the day.
• Delays and workflow concerns are communicated promptly.

5. Clinical Documentation

• Patient information and clinical activities are accurately and timely documented in the EHR.
• Medication reconciliation and required clinical documentation are completed consistently.

6. Team Collaboration

• Demonstrates effective communication with providers, coworkers, and practice leadership.
• Willingly assists with cross-coverage and additional operational needs.
• Participates in training and practice improvement initiatives.

7. Professionalism and Accountability

• Demonstrates reliability, professionalism, initiative, and ownership of assigned responsibilities.
• Adheres to organizational policies, clinical protocols, HIPAA requirements, and applicable regulations.
• Identifies workflow concerns and communicates barriers before they negatively affect patient care or practice operations.

Compensation:

Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience

Job Type: Part-time

Equal Opportunity Employer
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