Medical Assistant I

Our client, a Medical Center company, is looking for a Medical Assistant I for their Boston, MA location.

Responsibilities:

• Performs clinic support in both the clinical and administrative areas: In the clinical area the practice assistant, under the direction and supervision of a licensed Nurse or Provider, and in accordance with hospital policies, procedures, protocols, and standards of practice participates in the delivery of patient care.
• In the administrative area the practice assistant gathers patient information for registration, schedules appointments, verifies demographic and financial information and assists in the facilitation of patient flow throughout the ambulatory setting.
• Delivers care in a non-judgmental, non-discriminatory manner that is sensitive to and demonstrates respect for patients.
• Clinical Support: Under the direction of the licensed Nurse or Provider, performs a variety of appropriately delegated patient care interventions for patients and their families.
• Collaborates with the licensed Nurse/clinic manager, as a member of the interdisciplinary team throughout the shift to determine appropriate work assignment and priorities, as well as communicates status of delegated task completion and outcome of patient data findings.
• Maintains timely ongoing verbal communication.
• Monitors patient flow including waiting room activity and communicating wait time updates to patients.
• Informs nursing staff, technical staff and/or supervisor of arrival of patients.
• Conducts pre-visit chart review and preparations for upcoming visits, including:
• Identification and documentation of patient care needs based on clinic guidelines and protocols (e.g. live interpreter needs, Hoyer-lift).
• Enters order for labs and tests to be completed at upcoming visit per clinic guidelines and protocols.
• Greets patient in waiting room and escorts to exam room.
• Uses recognized and accurate medical terminology and abbreviations for all documentation, avoiding the use of unapproved abbreviations, per Hospital policy.
• Assists with intake process in the following areas as determined by departmental needs: Checks two patients identifiers
• Accurately collects and documents in the medial records vital signs, chief complaint/reason for visit, and medical/family/social history.
• Enter allergies and smoking status.
• Documents current medications and prescriptions that need to be renewed.
• Obtains immunization records/history, and enters findings into patient medical record Instructs patient on how to prepare for the provider (assisting as necessary).
• Anticipates/sets up special equipment and/or supplies needed for visit.
• Administers preventative/population health management screens and questionnaires (e.g. PHQ2 and other behavioral health screens) and records in medical record.
• Arranges refills information for provider approval.
• Downloads glucometer and other device data for provider review.
• Alerts the provider when patient is ready and communicates abnormalities in findings (e.g. elevated temperature ).
• Complies with department documentation standards to ensure a complete and accurate patient record.
• Update patient pharmacy information.
• Collects, labels, sends and may deliver specimens with appropriate laboratory slips and or requisitions.
• Identifies emergency/crisis situations and initiates appropriate response actions within the scope of his/her role, including immediate communication of such events to the licensed Nurse/Physician.
• Under direction of the licensed nurse or designee maintains competence of tasks and performs tasks in relation to a variety of technical skills which may include but are not limited to:
• Provides basic skin care, including but not limited to:
• Application of heat and cold, diabetic foot care, application of elastic stockings, and ace wraps.
• Redundant to Q above Uses Universal precautions, performs wound care inclusive of simple dressing changes and saline irrigations.
• Must arrange for Registered Nurse to be present for wound assessment with each dressing change.
• Assists licensed nurse/health team members with various minor procedures limited to set up and breakdown of simple sterile procedure (e.g. sterile biopsy).
• Draping and prepping patient under the direction of the licensed nurse or provider, including but not limited to:
• Endometrial biopsy, IUD insertion and removal.
• Pelvic exam Incision and drainage Punch biopsy.
• Colonoscopy Suprapubic tube changes.
• Provides basic patient equipment care including but not limited to: changing hearing aid batteries, applying splints/prostheses, etc.
• Helps to complete patient visit:
• Print disposition forms and patient education materials.
• Assists with staging selected prior authorization for medication or supplies needed under the direction of nurse manager or designee.
• Strictly adheres to isolation procedures as initiated by licensed personnel.
• Performs initial cleaning/decontamination of equipment/materials and instruments.
• Checks inventories, and restocks, replaces, assembles patient equipment and supplies.
• Utilize the care team’s population health management registry or other applicable database for preventative care outreach, including: Review of patient data Reminding patients of test/screening needs (i.e. by phone, letter) Prints and displays care team registry data or other applicable database data.
• Restocks, replaces assembles patient equipment and supplies ordered by Nurse Manager and/or designee.
• Responsible for alerting licensed nurse, manager or designee of broken, or otherwise non-functional supplies or equipment.
• Prepares supply order form.
• Understand, respect and demonstrate patient confidentiality in all endeavors Performs other duties as needed.

Requirements:

• HS diploma or GED plus at least one of the following:
• Successful completion of a medical assistant program (CCMA, RMA, or CMA).
• Requires at least 3 years of previous work experience.
• Experience in clinical setting.
• Ability to effectively speak, read, and write English.
• Ability to perform basic math and quantitative measurements, e.g. obtains height and weight, measures urine output, etc.
• Excellent customer service skills and ability to communicate in a courteous, pleasant and professional manner with patients, general public, staff members, outside agencies, and all other internal and external contacts.
• Organizational skills to set priorities and efficiently complete assigned work.
• Ability to accurately interpret and utilize basic medical terminology and abbreviations.
• Ability to work independently and to make decisions based on department policies and established procedures.
• Basic computer proficiency is inclusive of ability to access, enter, and interpret computerized data/information.
• Must be able to maintain strict protocols of all confidential or sensitive information.
• Cast/splint care Guaiac.
• Blood sugar and acetone, urine pH Glucose finger stick.
• Application of external monitors.
• GU irrigation set up.
• Routine EKGs.
• Hearing Test POCT (i.e. glucometer, pregnancy test, etc.)
• Peak flow.
• Visual acuity.
• Vital signs.
• Oxygen saturation by pulse oximeter.
• Personal patient glucometer downloads.
• Leg/girth measurements.
• Biopsy set up.
• Procedure tray set up.
• Urine culture prep.
• Simple dressing changes eg.
• DSD.
• Suture removal.
• Specimen Collection.
• Phlebotomy.
• Must Have
• High School
• References
• Skills Checklist
• Submission Packet
• Work Experience

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities