Medical Assistant Intern

Reports to the Practice Manager and works under the direction of the Clinical Supervisor and/or Office Supervisor and/or Clinic Coordinator. The Medical Assistant Intern I is an 8 month paid program with a combination of classroom and patient care duties. Under general supervision and according to established policies and procedures, performs various clerical and basic clinical patient care duties.

MISSION, VALUES and SERVICE GOALS

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Performs routine clerical duties in accordance with established policies and procedures by:

• Receiving and greeting all patients and visitors in a professional manner and providing all reasonable assistance.
• Receiving telephone calls, taking and relaying messages accurately.
• Obtaining information from the patient to accurately complete the patient record for payment information, computer input, etc.
• Maintaining patient files, charts, and records.

Performs basic patient care duties as directed by the physician or nurse by:

• Effectively escorting patients through practice to assigned room.
• Perform basic clinical care: vital signs, body measurements after Intern demonstrates proficiency and is competency validated.
• Enter data into electronic medical record (or any other patient record).
• Recording medical history.
• Preparing patient for examination.
• Assisting physician and/or nurse with minor emergency or surgical procedures after Intern demonstrates proficiency and is competency validated.
• Performing routine laboratory and EKG tests as ordered and collecting specimens for the lab after Intern demonstrates proficiency and is competency validated.
• Cleaning and disinfecting exam rooms and equipment to ensure room turnover.
• Checking and maintaining supply of stock to exam rooms.
• Provide educational materials to patients, advocates and families about diagnosis, treatments and options under the direction of Provider or Clinical Staff.
• Managing patient refills and ensuring that medications are dosed correctly and patient is taking them according to provider instructions after Intern demonstrates proficiency and is competency validated.
• Preloading patient information into the EMR- including diagnostic testing, health maintenance, and past surgical history.

Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department.

• Participates and successfully completes educational requirements of the Clinical Care Internship program.
• Attending required meetings and participating in committees as requested.
• Enhancing professional growth and development through in-service meetings and educational programs as approved.
• Completing other job-related duties and projects as assigned.

ORGANIZATIONAL RESPONSIBILITIES

Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

Education and Experience

• The knowledge, skills and abilities as indicated below are acquired through the successful completion of a high school diploma or equivalent is required.
• Must be a minimum of 17 years of age.
• The ability to speak and write Spanish is preferred.

Knowledge & Skills

• Demonstrates knowledge of and competency in performing patient care procedures, observations, treatments and techniques utilized by facility.
• Demonstrates high level of interpersonal and communication skills necessary to consistently receive and greet visitors, clients, and staff members in a professional manner.
• Demonstrates well developed communication skills to communicate effectively and clearly to a variety of internal and external contacts.
• Demonstrates knowledge of billing, office procedures and computer skills.
• Demonstrates analytical skills necessary to solve patient problems and interpret data.
• Promotes collaboration and innovation in the clinical services to ensure an interdisciplinary approach to improving health care delivery and the quality of patient care.

Working Conditions

• Works in a physician office environment.
• May require lifting or positioning of patients.
• Flexible hours and work schedule required.

Physical Demands

• Requires the physical ability and stamina (i.e. to walk/stand for prolonged periods of time, push carts/wheelchairs up to 50 pounds, to position/lift patients at a maximum of 35 pounds unassisted, over 35 pounds requires assistance, provide CPR, etc.) to perform the essential functions of the position.