Medical Assistant - Orthopedics

JOB PURPOSE & MISSION

Assist the physician in coordinating care appropriate for the needs for the age population served, as defined in the department’s scope of service and under the direction/supervision of the physician, clinic RN and/or clinic manager.

Essential Job Functions include, but are not limited to:

1. Performs basic physical assessment on patients collecting data essential for treatment.

• Collects all assessment data prior to the physician encounter in accordance with policy and communicates the presence of emergent identified problems immediately to the physician.
• Data collected (patients’ height, weight, vital signs and history) is 100% accurate

2. Performs patient care according to standards of care and the needs of the patient.

• Administers medications as ordered by physician and adhering to policy, with 100% accuracy.
• Satisfactorily, performs treatments as prescribed and directed by physician and adhering to policy.
• Satisfactorily performs independent treatments as patient condition warrants as ordered by physician, adhering to clinic policy and protocol.
• Performs phlebotomy as directed by physician, using proper technique 100% of the time, and in compliance with company policy.

3. Answers and responds to all incoming patient care related phone calls.

• Assesses and accurately determines the purpose of the call according to policy.
• Discusses the nature of the call with the physician and responds according to physician instruction.
• Documents, with 100% accuracy, all independent actions and physician instructions

4. Assists in the data management processes of the clinic.

• Assists with clinic charges, with 100% accuracy, as needed.
• Updates, with 100% accuracy, patient clinical records as needed.

5. Performs all other duties as assigned.

JOB REQUIREMENTS

Experience

Required: 1 to 2 years in the clinic setting

Education

Required: None

Preferred:

• High School Diploma or GED
• Completion of a Medical Assistant program

Certifications & Licensure

Required: Current Medical Assistant Certification

Special Skills or Knowledge

Required: None

HIPAA & SAFETY REQUIREMENTS

HIPAA - Maintains knowledge of and adherence to all applicable HIPAA regulations appropriate to Job Position including but not limited to: Medical records without limitation both paper and electronic, patient demographics, lab and radiology results, patient information related to surgery or appointment schedules, medical records related to quality data, patient financial information, patient billing 3rd party, patient related complaints, information related to patient location, religious beliefs and/or public health records.

SAFETY - Maintains knowledge of and adherence to all applicable safety practices appropriate to Job Position including but not limited to: Incident reporting, handling of wastes, sharps and linen, PPE, exposure control plans, hand washing, environment of care, patient identification, administers/collects medications/blood order, transports/monitors or observes patients with infusion pumps, and monitors clinical alarms.

PERFORMANCE CRITERIA & STANDARDS

Everyday Excellence Values - Employee demonstrates Everyday Excellence values in the day-to-day performance of their job.

• Demonstrates courtesy and caring to each other, patients and their families, physicians, and the community.
• Takes initiative in living our Everyday Excellence values and vital signs.
• Takes initiative in identifying customer needs before the customer asks.
• Participates in teamwork willingly and with enthusiasm.
• Demonstrates respect for the dignity and privacy needs of customers through personal action and attention to the environment of care.
• Keeps customers informed, answers customer questions and anticipates information needs of customers.

Corporate Compliance - Employee demonstrates commitment to the Code of Conduct, Conflict of Interest Guidelines and the GHS Corporate Compliance Guidelines.

• Practices diligence in fulfilling the regulatory and legal requirements of the position and department.
• Maintains accurate and reliable patient/organizational records.
• Maintains professional relationships with appropriate officials; communicates honestly and completely; behaves in a fair and nondiscriminatory manner in all professional contacts.

Personal Achievement - Employee demonstrates initiative in achieving work goals and meeting personal objectives.

• Uses accepted procedures and practices to complete assignments. Uses creative and proactive solutions to achieve objectives even when workload and demands are high.
• Adheres to high moral principles of honesty, loyalty, sincerity, and fairness.
• Upholds the ethical standards of the organization.

Performance Improvement - Employee actively participates in Performance Improvement activities and incorporates quality improvement standards in his/her job performance.

• Optimizes talents, skills, and abilities in achieving excellence in meeting and exceeding customer expectations.
• Initiates or redesigns to continuously improve work processes.
• Contributes ideas and suggestions to improve approaches to work processes.
• Willingly participates in organization and/or department quality initiatives.

Cost Management - Employee demonstrates effective cost management practices.

• Effectively manages time and resources.
• Makes conscious effort to effectively utilize the resources of the organization — material, human, and financial.
• Consistently looks for and uses resource saving processes.

Patient & Employee Safety - Employee actively participates in and demonstrates effective patient and employee safety practices.

• Employee effectively communicates, demonstrates, coordinates and emphasizes patient and employee safety.
• Employee proactively reports errors, potential errors, injuries or potential injuries.
• Employee demonstrates departmental specific patient and employee safety standards at all times.
• Employee demonstrates the use of proper safety techniques, equipment and devices and follows safety policies, procedures and plans.