Medical Receptionist

Department: Business Office

Reports To: Director of Intake; Director of Patient Services

FLSA Status: FT hourly non-exempt

Location: Marquis Certified Home Health Agency (CHHA), Amsterdam NY office

POSITION SUMMARY:

The Medical Receptionist is responsible for providing professional and courteous front-desk support for Marquis Certified Home Care. This includes greeting patients, families, and visitors, managing incoming calls, scheduling, maintaining accurate records, and supporting clinical and administrative operations to ensure efficient office workflow. The receptionist serves as the first point of contact and represents the agency with a high level of customer service and confidentiality.

POSITION RESPONSIBILITIES:

• Greet and assist clients, caregivers, and visitors with professionalism and warmth
• Answer and direct phone calls to the right person, at the right time
• Escalates potential patient issues to correct supervisor
• Ensures collaborative communication with team members and patients
• Manage scheduling, client files, and data entry
• Support the coordination of caregiver assignments
• Maintain confidentiality and accuracy in all records
• Provide administrative support to the office team as needed
• Will be required to train on all Marquis systems, eventually helping perform the functions of an Intake Team worker
• Manages office supplies and safe storage of medical supplies
• Helps coordinate thoroughfare through office

Core Competencies

• Customer Service and Communication
• Attention to Detail and Accuracy
• Dependability and Punctuality
• Confidentiality and Ethical Conduct
• Teamwork and Collaboration
• Adaptability and Initiative

Requirements:

• Previous experience in a healthcare or homecare setting (required)
• Strong communication and customer service skills
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Ability to multitask and stay organized in a fast-paced environment
• Bilingual (English/Spanish) a plus, but not required

Work Schedule

• Full-time position: Monday through Friday, 8:00 a.m. to 4:30 p.m.
• Occasional flexibility may be required based on office or patient care needs.