Medical Receptionist

MEDICAL RECEPTIONIST

Full-Time | 40 Hours per Week

POSITION SUMMARY

Tri-County Community Action Agency is seeking a professional and dependable Medical Receptionist to join our Health Center team. This position is an essential part of the care team and is responsible for providing excellent patient service while supporting efficient front desk and clinical operations.

The Medical Receptionist will greet and register patients, schedule appointments, manage telephone calls, assist with patient flow, verify insurance, collect payments, maintain accurate patient records, and provide general administrative support. The ideal candidate is professional, compassionate, organized, flexible, and comfortable working in a fast-paced healthcare environment.

ESSENTIAL RESPONSIBILITIES

• Provide professional patient reception and registration services, including check-in/check-out, appointment scheduling, rescheduling and cancellations, appointment reminders, accurate data entry, documentation, and maintenance of patient records within the EHR/practice management system.
• Manage patient flow and provider schedules by monitoring wait times, documenting cancellations, no-shows, and patients who leave without being seen, and communicating with providers, nurses, medical assistants, and other care team members to support efficient patient care.
• Answer and route telephone calls and voicemail, take and document messages, direct clinical concerns to appropriate care team members, and connect patients with Agency, Health Center, and community resources. Identify urgent or emergent needs and direct patients to appropriate clinical staff for triage.
• Verify insurance and sliding scale eligibility, maintain accurate billing information, collect patient payments, complete required reports and administrative duties, and assist with patient programs, screenings, and other Health Center activities.
• Maintain a clean, safe, and welcoming patient environment while participating in required meetings, training, and performance improvement activities. Maintain patient confidentiality and comply with HIPAA, Agency policies, infection control, safety, universal/standard precautions, and OSHA requirements.
• Support the mission of Tri-County Community Action Agency by providing respectful, professional, and compassionate service to all patients, families, and coworkers.

QUALIFICATIONS

• High School Diploma/GED required.
• Prior medical or healthcare experience preferred.
• Strong computer skills
• CPR certification required based on position assignment.
• Excellent customer service, telephone, oral and written communication skills.
• Ability to work accurately and effectively in a fast-paced environment and as part of a multidisciplinary care team.
• Bilingual is preferred.

WORK SCHEDULE DEMANDS

• Full-time position, with hours and schedule determined by the operational needs of the Health Center and Agency leadership, including the Chief Executive Officer, Chief Operating Officer, Health Center Director, and/or Medical Director.
• Will be required to work one designated evening per week and travel to the Agency’s other Health Center location as needed to ensure adequate coverage and support efficient patient care and front desk operations.

PHYSICAL REQUIREMENTS

Position requires regular sitting, standing, walking, computer and telephone use, and verbal communication, with occasional bending, stooping, kneeling, crouching, and lifting up to 10 pounds. The position is performed in a Community Health Center environment with potential exposure to infectious diseases, blood borne pathogens, and other biohazards. All required safety and infection-control procedures must be followed. Reasonable accommodations may be provided.

COMPETETIVE BENEFIT PACKAGE: We offer an excellent, competitive salary and benefits package including Health, Dental, Vision, Life, and Disability insurance, as well as a 403b Savings Plan/Pension with an Agency match, Vacation, Sick, Holiday time and access to Agency-sponsored EAP services for employees and their families. Many training opportunities are available that include, but are not limited to various educational experiences, certificate programs, CPR and First Aid training as well as ongoing occasions for additional learning. Tri-County is a qualified entity for employees to access loan repayment opportunities.

APPLICATION PROCESS: Please visit our website at www.tricountyri.org to view our current openings. Click on the Job Opportunities link on the bottom of the page; click on “To view all available employment opportunities, click HERE”.

Tri-County Community Action Agency is an Equal Opportunity and Affirmative Action Employer. Tri-County is committed to treating all applicants and employees fairly based on their abilities, achievements, and experience without regard to race, color, national origin, religion, sex, age, disability, veteran status, sexual orientation, limited English proficiency (LEP), gender identity, or any other classification protected by law.