Medical Secretary

Position Overview

The Medical Secretary at United Health Services (UHS) helps patients access the care they need by keeping schedules organized, information accurate, and communication flowing between patients, clinicians, and care teams. This role supports registration, insurance authorizations, medical records, billing, and day-to-day clinic operations, helping create a smooth patient experience and enabling clinicians to focus on delivering quality care. The Medical Secretary plays an important part in keeping care coordinated, accessible, and efficient for every patient served.

Primary Department, Division, or Unit:

UHS Primary Care Walton

Primary Work Shift:

Day

Regular Scheduled Weekly Hours:

40

Compensation Range:

$17.05 - $22.17 per hour, depending on experience

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Job Responsibilities

Essential Functions:

• Coordinate patient access activities, including answering multi-line phones, scheduling appointments, and relaying information to patients, clinicians, and stakeholders to support timely care delivery
• Register new patients by accurately collecting demographics and verifying insurance information to ensure complete and compliant patient records
• Obtain and track insurance authorizations for initial and ongoing therapy services to support continuity of care and reimbursement
• Manage daily outpatient schedules for clinicians to support efficient clinic operations and patient flow
• Prepare and maintain patient medical records before and throughout treatment episodes to ensure accurate documentation
• Perform daily billing activities and process co-payments to support accurate revenue capture
• Compile daily statistics and prepare monthly departmental reports to support operational tracking

Scope and Impact:

• Contribute directly to patient experience, clinician efficiency, and departmental performance through accurate administrative support
• Exercise judgment within established procedures when coordinating appointments, authorizations, and patient communications
• Work under general supervision with accountability for assigned scheduling, billing, and record-management responsibilities
• Collaborate with clinical, HIM, and administrative teams to support coordinated outpatient services

Compliance and Professional:

• Support compliance with HIPAA and organizational privacy standards through appropriate handling of patient health information
• Demonstrate knowledge of hospital and departmental infection control policies in daily work activities
• Assist with Medicare and Workers’ Compensation documentation and claims processing to support compliant reimbursement
• Participate in departmental and organizational performance improvement initiatives
• Complete mandatory education, compliance training, and HIPAA requirements within established timelines
• Safeguard sensitive data by following established security policies and procedures, using systems responsibly, and promptly reporting potential security incidents, risks, or policy violations
• As applicable to your role, support cybersecurity and data protection requirements throughout the supplier lifecycle by coordinating vendor risk assessments, monitoring third-party compliance, and promptly reporting identified supply chain or cybersecurity risks

Additional Expectations:

• Maintain familiarity with office equipment and departmental systems and provide input on equipment needs as appropriate
• Demonstrate UHS Values of Compassion, Trust, Respect, Teamwork, and Innovation in all daily work and interactions
• Execute responsibilities in accordance with organizational policies, procedures, and applicable regulations
• Perform additional responsibilities as required to meet department and organizational needs

Position Qualifications

Required:

• High School Diploma or equivalent
• Up to 1 year of customer/patient-facing experience directly interacting and communicating with the public
• Up to 1 year of healthcare experience working in the healthcare industry in any job function
• Up to 1 year of direct experience performing the exact or very similar duties required by the job within the same role or function
• Up to 1 year of technical/systems experience using specialized tools, software, or equipment required for the role

Preferred:

• Up to 1 year of related experience in a role or field that provides transferable skills or knowledge relevant to the position

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Why You’ll Love Working at UHS

At United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we’re here to help you thrive in work and life.

A Culture of Connection – We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations.

Comprehensive Benefits for Life & Family – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.

​Well-Being & Financial Security – From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we’re here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet.

​Growth That Moves with You – With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly.

​A Place to Call Home – Located in New York’s Southern Tier, UHS offers more than a career—we offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities.

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About United Health Services

United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region’s population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers.

At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission—we’d love for you to consider joining us!

United Health Services is an Equal Opportunity Employer.

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United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at www.uhsinc.com.