Medical Support Assistant (Advanced)

The Advanced MSA coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensures that the clinic setup is closely monitored to effectively support the needs of the clinic, and makes any necessary adjustments. the position is located at the VA Western New York Healthcare System, Buffalo, NY.

Duties

Duties include but are not limited to:

1. Manage written and faxed correspondence, and paper medical records within teamlet (this could be a PACT Team, a team in a particular specialty etc...)/team and coordinate release of information in accordance with policy.
2. Verify and update demographics
3. Manage health insurance information, verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system.
4. Manage workload information, ensuring data captured according to Medical Center and HIMS established methodology using encounter system.
5. Assist staff in development, preparation and use of reports associated with group practice performance, workload and business practices to optimize overall clinic practice.
6. Coordinate information and actions related to patient care and ancillary services, manage scheduling package, and schedule appointments with Providers as recommended by Providers, clinical team members and integrated interdisciplinary team members in accordance with VHA national
scheduling guidelines, TMS training, Primary Care instruction and business rules.
7. Manage Recall Reminder system for assigned teamlet/team.
8. Manage assignment and inactivation of patients in Patient Centered Management Model (PCMM).
9. Perform telephone and face to face receptionist duties interacting with both internal and external customers and documents interactions in electronic medical record appropriately or VISTA/Microsoft Outlook using established processes.
10. Screen patients to obtain appropriate medical information, providing timely assistance within scope of practice and referring clinical concerns to appropriate team member.
11. Process emergency and non-emergency transfers to other VA facilities or private hospitals.
12. Perform basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.).
13. Recruit and assist with and/or enroll patients in My HealthEVet and Secure Messaging.

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo

Work Schedule: 7:00 AM - 3:30 PM (4 days) and one (1) 10:00 AM - 6:30 PM tour a week with rotating days, weekends and holidays.
Telework: Not available.
Virtual: This is not a virtual position.
Functional Statement #: 21J84A

Requirements