Medical Support Assistant

Job Summary

Medical Support Assistant (MSA) – Job Description

Location: Middletown VA Clinic (CBOC), Middletown, OH

Address: 4337 North Union Road, Middletown, OH 45005-5211

Training: The first few weeks of training will take place at the Dayton VA Medical Center, 4100 West Third Street, Dayton, OH 45428

Compensation: $17.53/hr plus $5.09 for Health and Welfare

Hours: Monday-Friday 8am-4:30pm

Position Type: Full-Time (Contract)

Position Overview

The Medical Support Assistant (MSA) provides administrative and clerical support services to clinical staff and Veterans at the Middletown VA Clinic. This role supports patient care coordination, scheduling, and medical administrative functions in accordance with VA policies and procedures.

This position falls under clerical medical support services including office/ward clerks, admissions, and healthcare program support.

Primary Responsibilities

• Schedule, cancel, and reschedule patient appointments using VA systems
• Coordinate patient care activities and communicate with clinical teams
• Greet and assist Veterans, families, and visitors in a professional manner
• Maintain accurate patient records and update electronic health systems
• Perform eligibility verification and patient check-in/check-out procedures
• Manage inbound/outbound calls and provide customer service support
• Ensure compliance with HIPAA, Privacy Act, and VA security requirements
• Process consults, referrals, and administrative documentation
• Support clinic workflow, patient flow, and administrative operations
• Perform general office duties (filing, scanning, data entry, correspondence)

Minimum Qualifications

• High school diploma or equivalent
• 1–3 years of administrative, clerical, or healthcare support experience
• Strong customer service and communication skills
• Experience with scheduling systems and office software (e.g., Microsoft Office)
• Ability to work in a fast-paced healthcare environment

Physical Requirements

Physical Requirements: While performing the duties of this job, the employee is regularly required to sit for extended periods, use a computer keyboard and mouse, and communicate verbally and in writing. The employee may occasionally need to stand, walk, bend, or lift up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

About Aptive

About Aptive. Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. Founded: 2012. Employees: 300+ nationwide.

EEO Statement

Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply. About Aptive: Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. Founded: 2012. Employees: 300+ nationwide.