Medical Support Assistant

The Pocatello Community Based Outpatient Clinic (part of the Salt Lake City VA Health Care System) is recruiting for Medical Support Assistant position in Health Administration Service. The Medical Support Assistant (MSA) position is located within Health Administrative Services(HAS) and will support greeting/customer service functions and telephone operations in the main facility.

Duties

Duties for a Medical Support Assistant (MSA), at the full performance level of a GS-679-5 include:
- Customer Service including receiving incoming telephone calls and routing to appropriate services
- Greeting Veterans and directing them to appointment locations.
- Checking patients in or out of appointments.
- Scheduling, canceling, re-scheduling patient's appointments and/or consults.
- Receiving and placing telephone calls, scanning and faxes.
- Resolving simple to moderate problems.
- Monitoring appointments for areas of responsibility.
- Verifying and updating demographics and insurance information.
- Performing basic eligibility, co-payments and preauthorization requirements for specific coverage.
- Interfaces with personal computer applications as well as numerous VA specific applications such as VISTA, CPRS, VSE GUE and other scheduling related software
- Creating, editing, and mailing correspondence that has not been pre-prepared using templated forms
- Performs other assigned duties.

Work Schedule: Full time; 08:00a.m-16:30p.m
Telework: Ad hoc
Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Virtual: This is not a virtual position.
Functional Statement: 52574A
Relocation/Recruitment Incentives: Not Authorized

Requirements